Highlighted
Gickerz
1 Copper

Can not connect to my wifi

I just bought a Alienware 14x and I can't connect to any wireless routers. I can connect to my IPhone hotspot but I can't with my regular wifi. I have a brand new router so it's not that and all other device can connect to it except mine. I already tried Uninstalling the driver and installing another one. I need help
0 Kudos
7 Replies
8 Krypton

Re: Can not connect to my wifi

Gickerz,

 

Make and model of your wireless router? What type of security are you using? What channel?

 

 

What virus program and firewall is on your computer?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Gickerz
1 Copper

Re: Can not connect to my wifi

It's a Arris Touchstone DG950. Security: WPA2-PSK and I'm using Norton

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8 Krypton

Re: Can not connect to my wifi

Gickerz,

 

Try using these Recommended Wireless Router Settings I use channel 11. I have not had a wireless device that would not connect. There are many clues in the recommended settings.

 

On the problem computer, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Gickerz
1 Copper

Re: Can not connect to my wifi

Host Name:                 GICK

OS Name:                   Microsoft Windows 8 Single Language

OS Version:                6.2.9200 N/A Build 9200

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Organization:  

Original Install Date:     7/10/2013, 10:58:24 PM

System Boot Time:          7/15/2013, 3:00:59 AM

System Manufacturer:       Alienware

System Model:              Alienware 14

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~1300 Mhz

BIOS Version:              Alienware A01, 6/6/2013

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory:     7,909 MB

Available Physical Memory: 6,223 MB

Virtual Memory: Max Size:  12,517 MB

Virtual Memory: Available: 10,789 MB

Virtual Memory: In Use:    1,728 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\GICK

Hotfix(s):                 92 Hotfix(s) Installed.

                          [01]: KB2712101_Microsoft-Windows-CameraCodec-Package

                          [02]: KB2727528

                          [03]: KB2729462

                          [04]: KB2736693

                          [05]: KB2737084

                          [06]: KB2739987

                          [07]: KB2740443

                          [08]: KB2740446

                          [09]: KB2740448

                          [10]: KB2742614

                          [11]: KB2742616

                          [12]: KB2753842

                          [13]: KB2755855

                          [14]: KB2756472

                          [15]: KB2756872

                          [16]: KB2756923

                          [17]: KB2757638

                          [18]: KB2758246

                          [19]: KB2761094

                          [20]: KB2761967

                          [21]: KB2764870

                          [22]: KB2768703

                          [23]: KB2769034

                          [24]: KB2769165

                          [25]: KB2769299

                          [26]: KB2770660

                          [27]: KB2770917

                          [28]: KB2771431

                          [29]: KB2771744

                          [30]: KB2771821

                          [31]: KB2777166

                          [32]: KB2777294

                          [33]: KB2778171

                          [34]: KB2779768

                          [35]: KB2780342

                          [36]: KB2780523

                          [37]: KB2781197

                          [38]: KB2782419

                          [39]: KB2783251

                          [40]: KB2784160

                          [41]: KB2785094

                          [42]: KB2785220

                          [43]: KB2788350

                          [44]: KB2789649

                          [45]: KB2789650

                          [46]: KB2790655

                          [47]: KB2790907

                          [48]: KB2790920

                          [49]: KB2792009

                          [50]: KB2794119

                          [51]: KB2795944

                          [52]: KB2798162

                          [53]: KB2800033

                          [54]: KB2800088

                          [55]: KB2803676

                          [56]: KB2803821

                          [57]: KB2804583

                          [58]: KB2804584

                          [59]: KB2805966

                          [60]: KB2807986

                          [61]: KB2808679

                          [62]: KB2808735

                          [63]: KB2811660

                          [64]: KB2812822

                          [65]: KB2812829

                          [66]: KB2813170

                          [67]: KB2813430

                          [68]: KB2815313

                          [69]: KB2815769

                          [70]: KB2817183

                          [71]: KB2818604

                          [72]: KB2820197

                          [73]: KB2820330

                          [74]: KB2823233

                          [75]: KB2829254

                          [76]: KB2829361

                          [77]: KB2830290

                          [78]: KB2832418

                          [79]: KB2833510

                          [80]: KB2833958

                          [81]: KB2833959

                          [82]: KB2835361

                          [83]: KB2835364

                          [84]: KB2839894

                          [85]: KB2840632

                          [86]: KB2840633

                          [87]: KB2844289

                          [88]: KB2845187

                          [89]: KB2845690

                          [90]: KB2846071

                          [91]: KB2850851

                          [92]: KB2857645

Network Card(s):           3 NIC(s) Installed.

                          [01]: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

                                Connection Name: Ethernet

                                Status:          Media disconnected

                          [02]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

                          [03]: Killer Wireless-N 1202 (2.4GHz and 5GHz)

                                Connection Name: Wi-Fi

                                Status:          Media disconnected

Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                          Virtualization Enabled In Firmware: Yes

                          Second Level Address Translation: Yes

                          Data Execution Prevention Available: Yes

0 Kudos
8 Krypton

Re: Can not connect to my wifi

Gickerz,

 

Check Nortons firewall.

 

Try reading...

How to repair a connection

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog

 

and Places to look to see if your Connection is enabled

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Gickerz
1 Copper

Re: Can not connect to my wifi

I tried everything Except check my firewall, what am I looking for on the firewall?

0 Kudos
8 Krypton

Re: Can not connect to my wifi

Gickerz,

 

I did not see an ip address or if DHCP was enabled. Clcik on start, control panel, network and sharing center. Take a screenshot and save it to paint, then upload the image here.

 

You're not using Mac address filtering in your wireless router, correct?

You did setup your wireless router, correct?

Did you try WPA-PSK(TKIP) Security(Personal)?

 

 

You can try reading...

https://support.norton.com/sp/en/us/home/current/solutions/v6012673_NIS_Retail_2013_en_us

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos