Cannot get my Intel WiFi Link 5300 wireless card to install properly on my my Latitude 6500 using XP SP3

techno21,

Did you recently install the operating system?

Rick

No, the operating system has been installed.

techno21,

Use system restore and go back before you installed the Intel Driver.

You can also download the driver from HERE.

Rick

I downloaded the driver that you hyperlinked; however after saving the application I started to run it and there was a

[Setup Error] stating: This software package cannot be installed on your system. The setup application will exit.

techno21,

Di you try running the tool at Intel's website? Intel® Driver Update Utility

Rick

I ran the Intel Update and it stated this: This device is unknown or unsupported. Please contact the manufacturer for possible updates. i bought this car from Dell a month ago however there was not a CD that came with it. I know that should not matter but thought I should say so.

techno21,

Make a system restore point. That way you can come back to what you have.

I had a 5100 and if memory serves me correctly, you'll need to go to device manager, right click on the adapter and uninstall everything, including the software with it.

Restart your computer, then try installing the Intel drivers.

Rick

techno21,

Did you try looking at these places to see if the Connection is enabled

In device manager under network you are seeing which adapter?

Rick

There were no adapters under network adapters besides the 1394 and the Gigabit Network Connection.

In Device Manage>Network Adapter you have 1394 Network Adapter and Intel (R) 82567LM Gigabit Network Connection

techno21,

The 1394 is the firewaire adapter and has nothing to do with an internet connection.

What do you see when you run an ipconfig /all log? Paste it back here.

Rick

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

       Host Name . . . . . . . . . . . . : l-de375969792b4

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Unknown

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Con

nection

       Physical Address. . . . . . . . . : 00-21-70-D7-18-B3

       Dhcp Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       IP Address. . . . . . . . . . . . : 10.0.0.2

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Default Gateway . . . . . . . . . : 10.0.0.1

       DHCP Server . . . . . . . . . . . : 10.0.0.1

       DNS Servers . . . . . . . . . . . : 10.0.0.1

       Lease Obtained. . . . . . . . . . : Saturday, January 14, 2012 5:40:02 A

M

       Lease Expires . . . . . . . . . . : Sunday, January 15, 2012 5:40:02 AM

C:\Documents and Settings\Administrator>

I apologize on the lateness but have been pretty busy this past week.

techno21,

I am only seeing the Intel(R) 82567LM Gigabit Network Connection, which ir your ethernet adapter, which tells me that you may not have installed the drivers in the correct order.

The notebook system utility and the Intel Chipset Software Installation Utility need installed first or the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order This is why the network adapters are not listed. The Notebook system utility and the chipset drivers know what is installed on each system and helps the drivers find these items.

Start with the notebook system utility and the chipset drivers and follow the list.

Rick