mellomac
2 Bronze

Cannot obtain my IP address

I have tried most options on this site. I knows it's gotta be something easy, but DELL Customer Service won't help me since my Latitude D610 is not registered in my name... I bought as a private sell off Craigslist. It's work great till Internet went down. ALL my other devices work fine, but I cannot obtain/acquire IP address. I've tried the cmd ipconfig release & renew, but it comes back with "No operation can be performed on local area connection while it has it's media disconnected. An error occurred while renewing interface wireless network connection.. The DHCP client has obtained an IP address that is already in use on the network.. The local interface will be disabled until. The DHCP client can obtain a new address"

I have gone into Network Connections, right click on Wireless Network Connection and click on Repair...and all I get is "Windows is taking the following action: Renewing your IP address". That message has a been up for over 1 hour now. HELP!!!

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23 Replies
PudgyOne
8 Krypton

RE: Cannot obtain my IP address

mellomac,

Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and try to connect.

What happens?


Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog

Rick


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mellomac
2 Bronze

RE: Cannot obtain my IP address

I tried your suggestion. It didn't work. I checked w/ my Internet Provider and signal is strong. All other devices work. If I plug the cable from modem/router directly to my laptop, it connects to internet with no problem. 

I want to use my laptop as it was meant to be used without having to be connected to a cable.

It was fine before interruption of service...now all I get when I go into cmd ipconfig is 0.0.0.0

I am VERY "computer illiterate" Please PLEASE advise. Thanks!

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PudgyOne
8 Krypton

RE: Cannot obtain my IP address

mellomac,

Start, control panel, network and sharing center, manage wireless networks. Remove your problem network, then try to connect again. What happens?

If that does not work, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.


What virus program and firewall are you using?

Rick


#DellRockstar

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mellomac
2 Bronze

RE: Cannot obtain my IP address

Start, Control panel, Network Connections... I cannot locate "sharing center" & "manage wireless networks"

When you say "run" Finding System Information to remove PRODUCT ID & REGISTERED OWNER. I'm really getting frustrated. Um, remember I said I was computer illiterate..? But, now I'm feeling down right stupid! :( whimpering, Help.

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PudgyOne
8 Krypton

RE: Cannot obtain my IP address

mellomac,

What operating system are you using?(XP, Vista, Windows 7, 8, 8.1?) 32-bit or 64-bit

What virus program and firewall are you using?

Can you run an ipconfig /all log and post it back here.

Rick


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mellomac
2 Bronze

RE: Cannot obtain my IP address

I copied down everything exact.  I hope this will help in getting my issue resolved.

AGAIN, THANK YOU SO MUCH FOR YOUR ASSISTANCE!

Avast as virus protection & Windows Firewall.

SYSTEM INFORMATION

OS Name  Windows XP Professional, Version 5.1.2600 Service Pack 3 Build 2600, OS Manufacturer Microsoft Corporation, System Name HOME-0178D120F1, System Model Latitude D610, System Type X86 based PC, Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel~2128Mhz, BIOS Version/Date Dell Inc. A06, 10/2/2005, SMBIOS Version 2.3, Windows Directory C:\WINDOWS, System Directory C:\WINDOWS\system32, Boot Device \Device\HarddiskVolume1, Locale US, Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)", User Name HOME-0179D120F1\Administrator,Time Zone Pacific Daylight Time, Total Physical Memory 1.024.00 MB, Available Physical Memory 334.04 MB, Total Virtual Memory 2.00 GB, Available Virtual Memory 1.96 GB, Page File Space 2.40GB, Page File c:\pagefile.sys

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

WINDOWS IP CONFIGURATION

Host Name: home-0178d120f1, Primary Dns Suffix:(blank), Node Type: Unknown, IP Routing Enabled: No, WINS Proxy Enabled: No,

ETHERNETADAPTER LOCAL AREA CONNECTION

Media State: Media disconnected, Description:Broadcom NetXtreme 57xx Gigabit Controller

PHYSICAL ADDRESS: 00-15-C5-0F-A6-AC

ETHERNET ADAPTER WIRELESS NETWORK CONNECTION

Media State: Media disconnected, Description: Intel<R> PRO/Wireless 2915ABG Network Connection

PHYSICAL ADDRESS: 00-16-6F-76-A8-61

TUNNEL ADAPTER TEREDO TUNNELING PSEUDO-INTERFACE:

Connection-Specific DNS Suffix: (blank), Description: Teredo Tunneling Pseudo-Interface, Physical Address: FF-FF-FF-FF-FF-FF-FF-FF, Dhcp Enabled: No, Default Gateway: (blank), NetBIOS over Tcpip: Disabled

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PudgyOne
8 Krypton

RE: Cannot obtain my IP address

mellomac,

Download WinSock XP Fix

Run WinSockXPFix and restart the computer when prompted. What happens?

Avast and Windows Firewall should not be a problem, I use them too.

Rick


#DellRockstar

Welcome to Dell Community!

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mellomac
2 Bronze

RE: Cannot obtain my IP address

So, I downloaded WinSock XP Fix, installation starts and just keeps running...hours have gone by. A little ballon pops up every so often stating to the effect of "unable to connect to wireless, will keep trying"

Continues todownload..?

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PudgyOne
8 Krypton

RE: Cannot obtain my IP address

mellomac,

Restart your computer.

Double click on WinSockXPFix(it should look like a red plus sign)

Click on fix. It should run for a short period, then beep and prompt you to restart your computer.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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