Jacob2188
1 Copper

Computer connects to a network but i dont have internet access

I have the base XPS 15 model. I am having problems with getting internet. My Wifi can find many networks but it has trouble connecting to one unless i am within a 1-2 yards of the router. Once i am connected i can back away around the room but if i try to go anywhere i lose internet but not the connection of the entire network. I have tried to update my drivers and running other updates but i cannot make anything work. Please help.

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Moderator
Moderator

Re: Computer connects to a network but i dont have internet access

Jacob2188,

 

First try...

 

Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

 

Since you said, it when your close you can connect, I owuld look at the wireless adapter and make sure the antenna wires did not come off. Since there are different XPS 15 models, Go to Drivers & Downloads enter your service tag number, then click on manuals in the left column. get manual, select your language, service manual, view. Select wireless mini cards. Instructions to remove and replace. Examine the antenna wires for a good connection. You may also want to try reseating the card.

 

Depending of the wireless adapter you have, try start, control panel, device manager, network, your adapter, advanced. Look and see if you have antenna diversity. Some adapters have this and some don't If your adapter has antenna diversity, try changing it from auto to Aux.

 

Also read this article. It pretains to Vista but probably also could pretain to Windows 7.

 

Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP se...

 

 

Rick

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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