Connection enabled?


Connection enabled?

Look in the BIOS, press F2 at the Dell Screen, and see if it's enabled there.


Look in the Device Manager and see if it's enabled.


Try F2 or Fn and F2 or some have a switch on the side to turn on/off the wireless adapter.

Some newer models...

F3 or Fn and F3

Fn and PrtScr


Airplane Mode - Turn On or Off in Windows 8

Try reading Dell WWAN Wireless not detected


Look in the Windows Mobility Center and make sure wireless is enabled.


Start, Control Panel, Windows Mobility Center. Click on the little square in Radio Control Options. Make sure the boxes are checked

Also try reading...

Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

Control Panel\All Control Panel Items\Power Options\Create a Power Plan

Select High performance.

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.


Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog




If looking for Bluetooth icon is the system tray...


Start, in Search, type




Click on it. This will put the Bluetooth icon in the system tray, near the clock. Bluetooth can be enabled/disabled there.


If you are using Windows 8/8.1 you will need to turn the wifi/Bluetooth on by the following steps instead of using FN+F2.

How to turn on or turn off WiFi/Bluetooth?

A NOTE indicates important information that helps you make better use of your computer. NOTE: There is no physical switch to enable/disable wireless. It has to be done through PC settings.
  1. Launch Settings Charm and select Change PC settings.
  2. Select Wireless from the left pane.
  3. Under the Wireless devices option, move the WiFi/Bluetooth slider to turn it off. Move the slider again to turn it on.



If you're having networking issues, please make a new thread in the Dell Networking, Internet, Wireless Forum



If you find this Wiki helpful, please vote above. Thanks.


What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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