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Constantly need to "reset wireless network adapter"

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Setup:

Ethernet from modem to router then:

Ethernet from router to Desktop

Ethernet from router to Ooma (Phone)

Ethernet from router to Sonos Controller

About 1/2 a year ago, I would typically lose my wireless internet connection once or twice every hour I was using my laptop.  I kept having to "Reset Wireless Adapter".  A housemate using a different Dell laptop (don't know which model) did not have any problems with dropouts.  I lived with the issue b/c I mainly use my desktop.  Now, my desktop is having the same problem. 


How do I fix this "problem"?  I work from home and I can't have my connection dropping out all of the time. 

TIA!


System Info:

Dell Desktop Studio XPS 8100 running Windows 7 Home Premium Service Pack 1

Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1 (OEM)

Network Card: Qualcomm Atheros DW1525 (802.11N) WLAN PCIe (OEM)

-----------------------------------------

Dell Laptop XPS 1647 running Windows 7 Home Premium Service Pack 1

Network Card:  Intel Centrino WiMax 6250

Network Card: Intel Centrino Advanced-N 6250 AGN

Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1

Network Card: Dell Wireless 370 Bluetooth Mini-card (never use Bluetooth)

--------------------------------------

Router: Netgear WNDR 3700 (have had for 3 - 4 years)

Modem: Motorola Surfboard SB6141

ISP: Time Warner

2 Solutions

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5 Iridium

RE: Constantly need to "reset wireless network adapter"

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Two things that have helped wifi dropouts (in Win 10):

1. Go to the Wireless adaptor in Device Manager and defeat the "n" mode in Advanced Settings.

2. Change the address for the DNS server from automatic to that of an open server. The usual open address is: 208.67.222.222 primary and 208.67.220.220 secondary.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

View solution in original post

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RE: Constantly need to "reset wireless network adapter"

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One thing I found after Upgrading to Win 10 is that in the Wi-Fi Adapter Advanced Settings, there's a Default setting to turn off the Wireless Adapter for power saving - I unchecked it and haven't seen the Issue again.

View solution in original post

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RE: Constantly need to "reset wireless network adapter"

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I have the same problem, except often the wireless adapter won't reset, and only solution is to reboot. Worked with Dell telephone technical support,and:  checked that I have the most recent drivers;  uninstalled and then reinstalled the wireless adapter.  Did not solve problem.  Dell thought that something had gotten corrupted, and had me restore computer to original factory settings (requiring reinstallation of all software).  After 7days, the problem started happening again.

An identical system, bought at the same time, has not had this problem. 

Dell Inspiron 14z Ultrabook, about 20 months old  

Dell wireless 1703 802.11b/g/y (24)

Windows 7 Home Premium Service Pack 1

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2 Bronze

RE: Constantly need to "reset wireless network adapter"

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Thanks for the reply...sorry to hear about having to reset and re-install.


I might have found a partial solution, at least for my desktop, which I use 90%+ of the time.

Two days ago, I disabled my wireless connection in my network settings.  Since then, I have not had issues.  Per my original post, I have an ethernet cable from my router directly to my computer, so I don't need wireless connectivity for my desktop.  I haven't tried my laptop yet to see if disabling wifi-on the desktop resolves the issue on my laptop (e.g., interference?).

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RE: Constantly need to "reset wireless network adapter"

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Yes, if one connects with an ethernet cable, then failure of the wireless adapter does not prevent internet access.  However, I need to use this laptop in locations where ethernet is not available.
After reviewing suggestions in other threads about the wireless adapter needing to be reset constantly, I tried these procedures, which did not solve the problem:  disable bluetooth, move laptop right next to the wireless router, uninstall and reinstall the wireless adapter.  Checking for updated driver indicates that I have the most recent one available.
Here are detailed diagnostics:

Windows Network Diagnostics

Publisher details

Issues found

Problem with wireless adapter or access point

Problem with wireless adapter or access point

Fixed

Reset the wireless adapter

Completed

Investigate router or access point issues

Not run

Refer to Windows Help and Support for more information about wireless connectivity problems

Not run

 

Issues found

Detection details

5

Problem with wireless adapter or access point

Fixed

Reset the wireless adapter

Completed

Network Diagnostics Log

File Name:

9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl

 

Investigate router or access point issues

Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.

 

Refer to Windows Help and Support for more information about wireless connectivity problems

Not run

Windows cannot resolve your wireless connectivity issue.

Detection details

 

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

 

Network adapter Wireless Network Connection driver information:

 

   Description . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Manufacturer  . . . . . . . . . : Atheros Communications Inc.

   Provider  . . . . . . . . . . . : Atheros Communications Inc.

   Version   . . . . . . . . . . . : 9.2.0.496

   Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf

   Inf File Date . . . . . . . . . : Saturday, March 31, 2012  3:03:30 AM

   Section Name  . . . . . . . . . : ATHR_DEV_OS61_3119.ndi

   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_02091028

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

Information for connection being diagnosed

 Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da

 Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)

 Interface type: Native WiFi

 

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

 

Connection status summary

 Connection started at: 2014-08-02 08:54:10-856

 Profile match: Success

 Pre-Association: Success

 Association: Success

 Security and Authentication: Success

 

List of visible access point(s): 11 item(s) total, 11 item(s) displayed

        BSSID          BSS Type PHY   Signal(dB)     Chnl/freq    SSID

-------------------------------------------------------------------------

20-4E-7F-9E-04-D2      Infra   <unknown>     -21            7       Berhanu

28-C6-8E-8B-F9-2B      Infra   <unknown>     -80            1       conowire

16-CF-E2-D9-A1-30      Infra   <unknown>     -91            1       xfinitywifi

00-12-0E-8F-89-B3      Infra   g      -67            6       07FX10064248

00-26-B8-6E-39-C5      Infra   <unknown>     -90            6       NH78D

00-26-62-93-C0-AF      Infra   <unknown>     -93            6       EJJR5

00-24-B2-DB-49-F0      Infra   <unknown>     -92            3       netgear2012

20-AA-4B-09-6E-67      Infra   <unknown>     -86            6       My3Sons

12-CF-E2-D9-A1-30      Infra   <unknown>     -88            1       (Unnamed Network)

6C-F3-7F-6F-BE-83      Infra   <unknown>     -87            7       swise

48-F8-B3-1A-12-6B      Infra   <unknown>     -93            11      WhiteShark

 

Connection History

 

 Information for Auto Configuration ID 1

 

  List of visible networks: 11 item(s) total, 11 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra <unknown>     Yes            100     Yes            Berhanu

  Infra <unknown>     Yes            40      Yes            conowire

  Infra <unknown>     No             12      Yes            xfinitywifi

  Infra g      Yes            66      Yes            07FX10064248

  Infra <unknown>     Yes            14      Yes            NH78D

  Infra <unknown>     Yes            8       Yes            EJJR5

  Infra <unknown>     Yes            10      Yes            netgear2012

  Infra <unknown>     Yes            28      Yes            My3Sons

  Infra <unknown>     Yes            18      Yes            (Unnamed Network)

  Infra <unknown>     Yes            18      Yes            swise

  Infra <unknown>     Yes            8       Yes            WhiteShark

 

  List of preferred networks: 3 item(s)

   Profile: Direct Tire Guest

    SSID: Direct Tire Guest

    SSID length: 17

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: !wellesley#

    SSID: !wellesley#

    SSID length: 11

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: Berhanu

    SSID: Berhanu

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 

 Information for Connection ID 1

 Connection started at: 2014-08-02 08:54:10-856

  Auto Configuration ID: 1

  Profile: Berhanu

  SSID: Berhanu

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  20-4e-7f-9e-04-d2

  Security and Authentication

   Configured security type: WPA2-PSK

   Configured encryption type: CCMP(AES)

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 51831

    Ndis Tx: 37256

    Unicast decrypt success: 1052

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1851

    Rx failure: 6844

    Tx success: 1195

    Tx failure: 2

    Tx retry: 1

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 1441

   Roaming history: 1 item(s)

     Times: 2014-08-02 09:13:57-949

    Roamed from BSSID:  20-4e-7f-9e-04-d2

     Reason: 0x00000007

 

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Auto Configuration

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da

 Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)

 Interface type: Native WiFi

 

Result of diagnosis: There may be problem

 

 

 

 

 

Other Networking Configuration and Logs

File Name:

NetworkConfiguration.cab

 

Collection information

Computer Name:

JOEDELL2012

Windows Version:

6.1

Architecture:

amd64

Time:

Saturday, August 02, 2014 11:34:58 AM

Publisher details

 

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version:

1.0

Publisher:

Microsoft Windows

 

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Subject: Re: Constantly need to "reset wireless network adapter"
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Yes, if one connects with an ethernet cable, then failure of the wireless
adapter does not prevent internet access.  However, I need to use this
laptop in locations where ethernet is not available.

After reviewing suggestions in other threads about the wireless adapter
needing to be reset constantly, I tried these procedures, which did not
solve the problem:  disable bluetooth, move laptop right next to the
wireless router, uninstall and reinstall the wireless adapter.  Checking
for updated driver indicates that I have the most recent one available.

Here are detailed diagnostics:

  Windows Network Diagnostics

Publisher details
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Publisher#Publisher>

*Issues found*

Problem with wireless adapter or access point
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#3#3>

*Problem with wireless adapter or access point*

Fixed


    Reset the wireless adapter
*Completed*

Investigate router or access point issues
*Not run*

Refer to Windows Help and Support for more information about wireless
connectivity problems
*Not run*

Issues found

Detection details
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Detection#Detection>

5

*Problem with wireless adapter or access point*

Fixed


       *Reset the wireless adapter*

*Completed*

     Network Diagnostics Log

File Name:

9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl>
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RE: Constantly need to "reset wireless network adapter"

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This just started for me today, but far more than once or twice an hour, like every 15 minutes.  Then I have to reconnect, it troubleshoots and resets the network adapter.  What the heck Dell?  Has anyone ever addressed this?

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RE: Constantly need to "reset wireless network adapter"

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I have had this problem on several Dell laptops.  Spent a lot of time with Dell technical support checking the drivers, uninstalling & reinstalling the adapter, with no success.  The simple solution was that I bought a USB wireless adapter from Radio Shack for about $30.  Should not be necessary, but this solution works.

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RE: Constantly need to "reset wireless network adapter"

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Brand new 5548 just received from Dell.

Same problem for me - and especially every time the thing wakes up, it can't connect.

Windows Troubleshooter resets the adapter, and then it works for a while, but this is EXTREMELY ANNOYING.

Dell???

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RE: Constantly need to "reset wireless network adapter"

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I'm having the same problem since I upgraded to Windows 10. Never happened on Win 7.

It does not happen as often as other above, but it's just as annoying.

Is it the Broadcom adapter or the Netgear hub?

Any suggestions would be welcome.

Highlighted
5 Iridium

RE: Constantly need to "reset wireless network adapter"

Jump to solution

Two things that have helped wifi dropouts (in Win 10):

1. Go to the Wireless adaptor in Device Manager and defeat the "n" mode in Advanced Settings.

2. Change the address for the DNS server from automatic to that of an open server. The usual open address is: 208.67.222.222 primary and 208.67.220.220 secondary.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

View solution in original post

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1 Copper

RE: Constantly need to "reset wireless network adapter"

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what is the "n" mode?

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RE: Constantly need to "reset wireless network adapter"

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I have had the same problem for months, even sent back to Dell twice who couldn't fix it.  Considering getting a new network adaptor even though ive tried a USB one which still had the same problems. Something on my machine is telling  the wifi to switch off and I cant find what it is or why, there seems to be no pattern.

So I have now done the all of the following:

 

Didn't make any difference:

-I have tried connecting to different networks

-Several operating reinstalls (from you, me and DELL themselves)

- Used a different USB network adaptor card

-Replacement of brand new wireless adaptor, (same model) 

- Ran a fresh PC with no additional software (no antivirus, VPN any software changes etc)

-Changed power settings to not disable adaptor

-Completely uninstalled network device and reinstalled from Intel website both updating all drivers and running with an out of date previous driver.

 

Seems to be working currently with these changes:

 

-Reset driver to factory oldest version

- Set transmit power network setting to max performance, highest

 

- Set 11n channel Width for 2.4Ghz connections to 20mhz ONLY (Default is Auto)
- Set Preferred Band 2.4Ghz (Default is Auto)
-Set Roaming Aggressiveness 1. Lowest (Default is 3. Medium)
- Set Wireless mode 802.11b/g (Default is 802.11a/b/g)
-Set HT mode to VHT mode
- Login into router settings and disabled P2P settings and Enabled CAM.
- Opened “Wireless Settings” and disabled auto connecting to wireless hotspots.
 

So for now I will see if it finally has sorted the problem out it has worked for 48 hours currently

 

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RE: Constantly need to "reset wireless network adapter"

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How on earth is this SOLVED!?! This is an ongoing problem. How do Dell and Microsoft not have clear and easily followed advice here. I've spent lots at Dell. But now I'm just dissatisfied.

Having to constantly restart or even manually restart the network adapter is ridiculous. Consistent internet is a modern expectation. And how is it being met? By consistently bad advice and reliance on a peer forum. I've paid for this advice before. Why should I again? This continues to be an issue. How often must I reset a modem, reinstall a driver, reset an adapter. This is quality customer service?

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1 Copper

RE: Constantly need to "reset wireless network adapter"

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I am not tech savy and have no idea how to do that

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1 Copper

RE: Constantly need to "reset wireless network adapter"

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#1 helped solve my drop-offs problem. Thanks!

Just to add-on, once you switched from "auto" to "a/b/g" and verified that the "drop-offs" stopped, you could then switch it back to "auto" again to auto toggle between a/b/g and n/ac, for me at least. Bummer if you'd have to settle with a/b/g for the rest of your laptop's life cycle, that's a big drop-off in terms of maximum transmission unit.

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1 Copper

RE: Constantly need to "reset wireless network adapter"

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Thank you for taking the time to post these solutions. I really appreciate you taking the time to share your expertise. 

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2 Bronze

RE: Constantly need to "reset wireless network adapter"

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I've been having trouble with the wifi connection dropping out at irregular intervals since installing Windows 10. Please can you clarify what you mean by "defeat the "n" mode in Advance Settings" and explain how to find the DNS server address that you suggest changing from automatic to that of an open server?

Thanks in anticipation.

Highlighted
5 Iridium

RE: Constantly need to "reset wireless network adapter"

Jump to solution

1) If you have an agn wireless card, then if you go to the Properties of the Wireless adaptor in the  Network Section of the Device Manager and click on the Advanced Tab. There should be a reference to the "n" function of the adaptor, such as "Adhoc 1n". It may be referenced differently, depending on the brand of wireless card. Just change the setting to "Disabled".

2) To change the DNS Server Address, start by right clicking the Wireless icon in the Notification area of the Task and selecting "Network and Sharing Center. On the left side of the next page, select "Change Adaptor Settings and double click " WiFi Settings on the next page. In the WiFi Status box that comes up, click on Properties in the lower left corner. The next box is WiFi Properties. Look for "Internet Protocol Version 4". Double click on the name; do not click on the checkbox. In the next box, click the open circle at the bottom for "Use the following DNS Server Address". Then enter the two addresses for the Preferred and Alternate Servers: 208.67.222.222 and 208.67.220.220. If you click on the Advanced selection and then on the DNS tab on the following box, you should see the two addresses in the Sever Address box. Then click OK and on the other boxes as they appear. If you do not understand this, then please DO NOT try to make the changes and find someone that does to try this.

Both of these fixes have worked for me on several different computers using both Win 8 and 10.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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RE: Constantly need to "reset wireless network adapter"

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KIRKD -- on the disabling "n", what the *** is the point in Dell selling n adapters if they don't work? That means that the WIFI speed will go down to G. So this "may" solve the problem, but creates a new one - that there is no point in buying this hardware in the first place. So while I appreciate your answer for people that don't know any better, I do know better, and this whole thing now turns into a scam. Dell sells "top-of-the-line" laptops with N WIFI, and after you pay that extra money for a new system and upgrades, you now have go go back to G speeds. And there is a big difference in G vs N, especially when streaming, and especially when you buy matching firewalls. This is not cool at all.

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5 Iridium

RE: Constantly need to "reset wireless network adapter"

Jump to solution

The wireless card is NOT manufactured by Dell, and no one can predict when a piece of hardware will be incompatible with a future Operating System.

You can always purchase a new USB modem. You should check to see if disabling n function helps.

I used this fix for my  M1530 successfully with Win 10, and saw no degradation in video streaming performance.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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RE: Constantly need to "reset wireless network adapter"

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I wasn't talking about a future OS. I bought a stock Dell system and I was just connection-less! I just booted up the machine and ran into nothing but problems. I give credit to Dell Tech Support guy that spent as much time as he did for trying to address the issue, but upgrading *everything* on the machine including BIOS ain't the fix. The laptop that was shipped to me had drivers so old that even the Dell Tech Support people appeared baffled. This was a system not functioning on-arrival!

Again, there you go with buying other stuff (like the new USB modem) to get around the bad laptop hardware/software configuration. I tested this *** with 5+ different firewalls, from consumer to business grade, and I tested 20+ connected clients. I can back my statements.

As for you fixing this by degrading from N to G the difference is huge, and it does not change my initial point of why is Dell selling n cards if the solution is to degrade to G. It remains a rip-off, and it seems that people like you don't have a problem with this, but I do. And your answer is the same as the one given by Dell, and also other providers I dealt with, like NETGEAR. It does not change the fact.

What are you anyway, a Dell lover? Don't just protect Dell because you like it for some who-knows-reason. I usually don't go out of my way to yap like I am doing in this thread, but enough is enough, especially when I may buy a $900 laptop from Dell, but then I am down for days waiting for Tech support to finally get back to me (and then not calling back anymore), and hours of my time. Multiply that time the number of people getting screwed by this?

Tell you what, I'm testing with Dell, HP, Asus, and IBuyPower. I don't have any affiliation nor special appreciation for any of them, but right now Asus is doing the best job for problems like this one.

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2 Bronze

RE: Constantly need to "reset wireless network adapter"

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Hi

I bought a DELL Inspiron 3148 a few days ago. It's now upgraded to Windows 10.

I have a similar problem with my WiFi (Broadcom 1708 WiFi/BT combo chip). It needs constant resetting.

To date I've:
1) installed the latest WiFi driver from the DELL support site.
2) change the WiFi driver Advanced settings:
    a) AP Compatibility Mode to "Broader Compatibility", as suggested by DELL on their support homepage.
    b) Minimum Power Consumption to "Disabled", as suggested by DELL on their support homepage.
3) installed the latest BT driver

None of the above have helped.

I have just tried to find where to change "n" to "g" but it's not clear which setting that is in the Advance Setting. Any pointers are welcomed.

Many Thanks,
Alan

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RE: Constantly need to "reset wireless network adapter"

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Hi

I have tried all the above too but like Alan I am on a XPS desktop rather than a laptop and cannot see an n or g setting in the adapter settings.

It is certainly seems windows 10 related.

 I am going to have to live with this reset nightmare *** for a few months as I am in transit and the only available connection is wireless.

Any desktop fixes?

Thanks in advance.

Best

Richard

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5 Iridium

RE: Constantly need to "reset wireless network adapter"

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Richard, have you tried to change the DNS Server addresses as detailed above? This has actually worked in several cases.

XPS M1530, Win 10 CU Pro 32-bit
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RE: Constantly need to "reset wireless network adapter"

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One thing I found after Upgrading to Win 10 is that in the Wi-Fi Adapter Advanced Settings, there's a Default setting to turn off the Wireless Adapter for power saving - I unchecked it and haven't seen the Issue again.

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RE: Constantly need to "reset wireless network adapter"

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Hi

Thanks for your reply. I did try that but the problem persists. I will enter them again and see what happens.

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Thanks Dave. I had already seen this setting change and applied it but with no luck.

There are b and n settings in Advanced Wireless settings which I have no idea what they mean but went for the options with most variable in both (not the "only" options) Don't think it helped though:

802 11b preamble

'Long and Short ' / 'Long only'


802 11b Bandwidth Value

'20MHz' / '40 MHx Auto or 20MHz only'

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RE: Constantly need to "reset wireless network adapter"

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No luck with the DNS settings change either sadly

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Still not good. I wonder what USB antenna I should buy?

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I have a similar problem with my XPS 8900.  Only happens when the computer (desktop) goes into standby or when we switch from one user to another.  But it happens every time.  Rather than user forum responses from us know-little folks, it would be nice if Dell would respond and provide a fix.

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What DNS server addresses did you use? Using 208.67.222.222 and 208.67.220.220 works good.

Have you tried different router channel numbers? Try one or 13 vs. the usual 6 default number.

If the Advanced wireless tab has an option to defeat the "n" mode, try that.

There is a good possibility your router is the problem. New, good ones are not expensive

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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Well, not being a techie, most of your advice is well over my head.  However the one I do understand, seems unlikely.  I have half a dozen devices on my wireless network.  Only this one has the problem.  All others connect to the network without incident.  This points to the Windows 10 machine as the culprit, not the router.  Dell suggested updating drivers.  Hopefully this will solve the issue.

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Hi All, I have the same problem. After a few minutes of connecting my Dell laptop to Netgear wireless network, the whole network shuts down and I have to restart the router. It seems unlikely that the wireless adapter would somehow send a command the router to shut down, Has anyone checked if it could be because of security settings on the router? The only explanation I can think of, is that Dell wireless adapter sends some kind of signal or message which appears to be a security threat and so, the router shuts down. It could be in the security policy which is preset so I can not change it. I can only change the security level to low, medium or high. Any help on this??

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I am totally not a computer person so I just arrived at this answer by Googling and guessing... it may be wrong, but this is what I did and it seems to have worked...

On my desktop computer, I right clicked on the wireless icon in the task bar, then clicking on "Change adapter settings" on the left hand side of the window that opened up. From there, right click on "WiFi" and select "Properties", then click on "Configure" and select the "Advanced" tab. There is a list of properties, one of which was (on my computer, anyway) "802.11n Preamble", which I changed from "Auto" to "Mixed mode"... my wireless connection was restored immediately, although that was only about 10 minutes ago so will see if it lasts!

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Defeating the "n" mode has also be successful

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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Thank you KirkD.  I'm using Windows 10 on a Dell Inspiron 5755 which has given me sleepless nights in diverse ways since acquisition in Nov. 2015.  Your suggestions yielded a Halloween treat. 

I used your primary open address suggestion with good effect, then went looking for the "n" mode.  Could not find it!  HOWEVER -- and this may be a Halloween treat I can offer to others experiencing "Network Adapter" failure -- in my search in Device Manager, while viewing  Properties for my Network Adapter (right click on Dell WIreless...) I noticed a Tab for "Power Management."  There I discovered an option to "Allow the computer to turn off this device to save power.  IT WAS CHECKED.  I unchecked it, and the problem evaporated.  I suggest a look at properties in other devices.  I found the same evil option in two other devices, but this probably varies system to system.  Hope it helps.

Since I alluded to continuing issues I'll mention that while writing this reply I experienced four instances of the "ERRATIC JUMPING CURSOR" problem which has plagued me for nearly a year.  Dell Technical Support made valiant efforts to remedy it, including two trips (for the computer) to Texas.  It is still an ongoing and recurring problem.   It's like buying a car, then having it spontaneously veer onto the shoulder every few miles.  Usually you can get back on the road, but sometimes there's some damage, and always there's injury to that most valuable commodity -- time.

Pros_Cons (October 31, 2016)

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Go9d work! This power saving option has given problems with other hardware.

For the jumping cursor,there are touchpad options and alternate drivers that can help. However, many laptops are now using a touchpad specified by Microsoft, called a Precision Touchpad. The driver for this pad is part of the Win 10 (and 😎 Operating System, and add-in drivers will not work. Don't know if the 5755 has this pad; sometimes hard to find out this info.  Best thing to try is a free utility, TouchFreeze. This utility turns the pad off when you begin to type, and back on when you stop. Thus is a cure for "danglingfingeritus" which is thecause of many of these problems. With some pads, their sensitivity is so high that you don't need to actually touch the pad, just hover over it with your hand.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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RE: Constantly need to "reset wireless network adapter"

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When I had Windows 7 I didn't have any problems with my wireless adaptor needing to be reset...ever.  I now have Windows 10 and my wireless adaptor was driving me crazy needing a reset every time I logged on.  BUT!!!!!   I found the cure for at least my laptop.  RB=right button, LB=left button.

(1) (RB) the start icon on your desktop and LB select "Network Connections"..

(2) (LB) double click on your Wi-Fi connection.

(3) (LB) select "Properties" at the bottom of the window.

(4) (LB) select "Configure".

(5) (LB) select "Power Management".

(6) Un-check "Allow the computer to turn off this device to save power".

My wireless adaptor hasn't needed a reset since and it has been weeks since I did this.  I hope it works for you too.,

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I agree this is the best answer.  Now for the path.   (RB=right mouse button)

(1) RB the Start icon

(2) Select "Network Connections"

(3) RB your Wi-Fi icon and then select "Properties"

(4) Select "Configure"

(5) Select "Power Management"  and un-check the "Allow the computer to turn off this device to save power".

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I had the same problem with my Dell, but only when using it in my beach house. I noticed however that the wireless connection was lost only when the adapter was idle - for instance when I was reading a page on the internet. I then went into device manager/Wireless adapter/Power Management and unchecked "Allow the computer to turn off this device to save power". That DID NOT solve the problem. I went back to device manager/wirelss adapter/advanced/Ad Hoc Channel 802.11 b/g and changed the channel default value from 1 to 2. The problem apparently went away! Wow))

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Channels 1 and 2 overlap in frequency. You could still have problems. Channels 6 or 11 are better selections to use here. Problem is usually interference from things like wireless phones which are on the same frequency.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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I think this is the answer to my issue. Just wanted to thank you for the guidance.

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Re: Constantly need to "reset wireless network adapter"

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Had this problem with a Dell Vostro 3700 and replaced the WiFi card with an Intel wifi card 6300 833AN-HMW.  It connected instantly and has not dropped WiFi in over 2 hours. 

Until I received the new Intel card I used a USB 802.11n plugin WiFi that is about an inch long (Ebay: 802.11 Dongle RTL8188) that did not drop the WiFi for over a week. 

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Re: Constantly need to "reset wireless network adapter"

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Spent two months trying all suggestions on various forums.

Bought a $20 USB Wifi adapter and shut down the internal one. No issues since then. Hence it must be a hardware issue as I have completely updated and reset and reconfigured the internal adapter over many many weeks.

 

 

 

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