THANK YOU for YouR TimE
My DeLL DIMENSION 4600 was working as normal yesterday and it was raining hard , I was playing some music from hard-drive when all at once music started repeating like a stuck vinyl record ?
( you do remember vinyl records I hope ? )
I came in room and to close down computer and restarted. All was fine until I tried to connect to the internet ? When I clicked in " connect " I get
THE MODEM ( or other connecting device ) IS ALREADY IN USE OR NOT CONFIGURED PROPERLY "
so I went to control panel and clicked
" PHONE and MODEM OPTIONs "
I click on modems to bring up page it states
THIS DEVISE is WORKING PROPERLY
if you are having problems with device , click "TROUBLESHOOTING" to start troubleshooter.
So I click and NOTHING happens ? So then I click the upper page icon "DIAGNOSTICS" and click the "QUERY MODEM " icon and get
"THE PORT THAT THE MODEM IS ATTACHED COULD NOT BE OPENED. THIS MAY BE THE RESULT OF A HARDWARE CONFLICT. CHECK DEVICE MANAGER TO VERIFY ALL DEVICES ARE FUNCTIONAL."
I go to DEVICE MANAGER click modem and see
UPDATE DRIVER, DISABLE, UNINSTALL, SCAN FOR HARDWARE CHANGES, PROPERTIES.
Modem is stock
CONEXANT Smart HSFi V.9 X 56K DF PCI COM 3
in SLOT 2 ( PCI BUS 2 DIVICE 1 FUNTION 0 )
So the only one that seems to apply was " scan for hardware changes " but I get no inFo ? none of the others seem to be helpful ?
ALL I can think is some power surge must have come through phone-line seeing there was a storm . BuT at this point I have run out of ideas ???
this is my Main computer and must do something fast .
ThanK YoU again for your time.
Solved! Go to Solution.
Moving this post to the Networking, Internet, Wireless Forum, here:
If my answer was helpful, please use the 'Did this answer the question' and click: Yes
Forum Member since 2001
I am not employed by Dell
THaNKs for the repLy . I am confused ???
(a) WhaT "This Driver" ?
(b) I wasn'T upgrading.
sorry for my conFusion .
Today I took out moden then put it back in , in simple hope that might change something and as LiFE goes it did . Now when I try to connect I get
ERROR 797 A connection to the remote computer could not be established because modem was not found or may be busy. For further assistance , click more info or search Help and Support Center for this error code number
I have gone to Support looking for error code inFo. but after looking and trying I can'T seem to find just what and where answers a 797 code ? So I go back to computer and click control panel go back into
"PHONE and MODEMs OPTIONS"
and click on MODEMs it reads
" Conexant SmartHSFi Vx 56K DF PCI Mod... NOT FOUND "
O.K. this may be the LamE question of the post award , but
common sense seems maybe if I repLace modem with a another one problem may be FiXed ,
I ask you with better understanding of the working guts of computers
if iT is that simpLe ?
WeLL I found another modem with the same model number
Dell Conexant 56k PCI Fax Modem Card 5W416
and installed it today and unfortunately I get the same
Now I have 2 modems and neither connect.
So I am good for wasTing time and now money which I can't afford .
Sorry to bug Y'aLL
THaNKs for your time.
When I run my MODEM HELPER CD I get a
"com port conflict detected "
It says that I have a software application which is using the modem. I have nothing no FaX or anything active or running that should cause a conflict ?
Error message =
“ Result Code 67 – COM port conflict ”
I have found a PosT here about the above Error message and They couldn'T fix untill they put in a new modem ??? WeLL I have one now but still troubLes !?!
Soooooo ,,, I am ouT of ideas.
I threatened CPU with a glass of waTer but Naa-Daaa .
I am going to un-pLug modem and remove from Device manager.
LeT iT set the night and TRY to re-Install newer modem tomorrow , , ,
if any one cares IDEAS much AppreciaTed .
`°º¤ø,¸¸,ø¤º° GreeTinGs `°º¤ø,¸¸,ø¤º
WeLL I and now type to YoU by way of the DimensioN 4600 PC once again
The newer ModeM is now connected and aLL is well , , ,
I un-insTaLLed all the modem settings last night , and after running the computer off and on just in hope any program that was running in the back-ground TRYimG to use FaX , modem , eTc. IT would STOP , seeing there was nothing to connect too.
Soooooo 20 pLus hours later
I hooked newer modem in computer , turned iT on ,, iT saw "New HardWare" and then Loaded drivers oFF my ModeM HelPer CD . Then ran Diagnostics on iT from CD and aLL checked ouT Fine !!!
Sooooooo ,,,, what is the LessoN LearneD ?
# 1. IT's TruE !! best to disconnect in-lines to eLecTronics during an ELECTRIC or ThunDeR sTorM !!! or at least have surge protectors .
# 2. IF no-one HeLPs you just KeeP LooKing on-LinE , there are HeLPFuL SouLs sTiLL on the inTerneT , you just have to FinD TheM , or their old post.
# 3. Don'T GivE UP .
I am Happily LooKing at my large PC. monitor and not that small INSPIRON 700m screen , but with out iT I would not have been able to order newer modem or connect to internet. so best to always have a back-up computer.
THANKs for your TimE .