Dell 3542 Laptop Wireless Key Not working

using windows 10 i just got it  i was on line  and i did something and now i can not get on line

Hello,

I'm sorry, but just to clarify you mean that when you hit the FN+PrtScr key combo it doesn't effect your wireless?  But the other FN key combos (such as FN+F5 to play or pause a video) works correctly?   

If your wireless connection working correctly or are you having issues with it?

Have you tried going into your System Setup (BIOS) and confirming that wireless is turned on in the BIOS?

If the other FN key combinations are working I wouldn't think it's the Quickset software application directly, but have you checked to see if that wireless combination is turned off in Quickset?

Which version of Windows are you running on the system?

Todd

Hello, I'm sorry, but just to clarify you mean that when you hit the FN+PrtScr key combo it doesn't effect your wireless?  But the other FN key combos (such as FN+F5 to play or pause a video) works correctly?

Yes.

If your wireless connection working correctly or are you having issues with it?

NO. its working perfectly.

Have you tried going into your System Setup (BIOS) and confirming that wireless is turned on in the BIOS?

I cant find a Wifi on/off option in BOIS

If the other FN key combinations are working I wouldn't think it's the Quickset software application directly, but have you checked to see if that wireless combination is turned off in Quickset?

no. i havent checked that. cuz Quickset software not comatible with my lap. i tried win 7 compatible and it won't. Am running Windows 10.

no. i havent checked that. cuz Quickset software not comatible with my lap. i tried win 7 compatible and it won't. Am running Windows 10.

Hi,

Here is a link to the Dell Quickset Version 11.1.31, A00, compatible with Windows 10.   Try this and let me know if it helps.

Todd

I have the exact same problem

I already did all the steps mentioned here 

and the  Dell Quickset Version 11.1.31, A00 but it dose not show the wireless options.

my data and status is 

system: Dell Inspiron 15 3542

Operating system: windows 10 

wireless driver : tried all drivers I can find in the website

wireless status:

- WIFI is WORKING fine and i can connect to my networks normally.

- The Airplane Mode windows 10 Button is stuck in ON status and can not be turned off by click or from the settings "when turning it off in settings goes back to on immediately ".

- The WIFI windows 10 Button is grayed off status and can not be turned on by click or from the settings but wifi still working and showing all networks!!!!!!!.

- Quickset dose not show any options for wireless networks "uninstall delete folder and reinstall no good".

- FN+PrtScr button has NO effect at all other FN+ function keys working fine "audio and brightness"

I have been trying to fix this for a week now without success Please help

I have the same issue. Did anyone find the answer?