uzstriker
1 Copper

Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

I bought a Dell Inspiron 15R, Model 5520 with Windows 7.  Everything worked fine and I had Wi-Fi access. 

I updated to Windows 8, but now I don't have Wireless access.  I've opened the PC Settings and confirmed that Airplane Mode is turned off and Blue-tooth is turned on.  I don't have any other settings on that screen.  I used the Fn & F2 keys and confirmed that the Wi-Fi light on the front of the laptop turned off and then back on. 

A wired connection works fine.  When I ran the troubleshooting for a new network, no routers are listed although I know there are multiple routers available to my other laptop and my eReader devices.  How do I access my Wi-Fi controls.

I've also read the conversation at http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19487956/20366485.asp... ...

now i wan you to tell me the correct order of installing drivers for my laptop...

these are my system specification:


Host Name: erased
OS Name: Microsoft Windows 8 Pro
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: erased
Registered Organization:
Product ID: erased
Original Install Date: 10/05/2013, 20:16:17
System Boot Time: 11/05/2013, 14:19:48
System Manufacturer: Dell Inc.
System Model: Inspiron 5520
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1200 Mhz
BIOS Version: Dell Inc. A13, 15/11/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC+05:00) Islamabad, Karachi
Total Physical Memory: 8,067 MB
Available Physical Memory: 6,555 MB
Virtual Memory: Max Size: 12,675 MB
Virtual Memory: Available: 11,035 MB
Virtual Memory: In Use: 1,640 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\FARHAN
Hotfix(s): N/A
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.8
[02]: fe80::2910:c4d3:b31b:1deb
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

0 Kudos
6 Replies
PudgyOne
6 Indium

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

uzstriker,

 

The order to install the drivers is important. How to Download and Install Drivers in the Correct Order

 

You installed the Intel Chipset Driver followed by Intel Management Engine Interface Driver and Realtek Card Reader Driver


Go to Dell Warranty Status enter your service tag, click on original configuration. Look and see which wireless adapter you have installed. The go to Drivers & Downloadsenter your service tag, select your operating system. Under network download and install the network adapter. The download and install Dell Quickset Application

 

Places to look to see if your Connection is enabled

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
uzstriker
1 Copper

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

which wireless adaptor do i have??? i cant find...plz help:)

00009 8[OEM] Honeywell T610(4HD) QCS 6543100027 CSTM BIOS 6.1.0 [1.1.45] (AMF# 8426CL)-

00159 0INFORMATION..., 1ST BOOT, HARD DRIVE

0HPVV 0INFORMATION..., ROYALTY..., SUPPLEMENT(AL)..., LINUX..., UBT, LICENSE ...

0YCD6 1ASSEMBLY..., CAMERA..., XXM, W/MIC, AUDI

1N1KR1 System Documentation

329GX 0INFORMATION..., SOFTWARE..., MAXX AUDIO

38DK81 12.7" SATA tray load DVD+/-RW

3X7W2 1Placemat Techsheet (English/Indonesia)

571540 SERVICE CHARGE..., SOFTWARE..., FULLY INTEGRATED SYSTEM TEST...

58548 0INFORMATION..., SOFTWARE..., STUFF, 10MB A00-0

6337P1 LABEL..., SVCTAG/EXPRESSCODE, LATC

6FDGW 1HARD DRIVE..., 1T, S2, 5.4K, P11, AQU-B

6KXKH1 ADAPTER..., ALTERNATING CURRENT..., 90W, LITEON..., 3P, PWA INTEGRATED..., WORLD WIDE...

7YTW6 1SHIPPING MATERIAL..., BAG..., NOTEBOOK..., 12.5X18, POLY FOAM...

82N8D1 KIT..., DOCUMENTATION..., SERI/EULA, APCC2

8564U 0INFORMATION..., SOFTWARE..., DEFAULT, NTFS A00

8PWY71 Dell(TM) Wireless 1704 802.11b/g/n with Bluetooth v4.0

9472R 0INFORMATION..., SOFTWARE..., LINUX-PARTITION

962WP1 ASSEMBLY..., PRINTED WIRING ASSY..., DAUGHTERBOARD..., W/WLAN, 5520/25

9770H 1Inspiron 15R (5520) BTX Base

9NPDM 1TECHNICAL SHEET..., NO BIOS..., REGISTRATION..., RETAIL..., ASIA PACIFIC COUNTRIES AND JAPAN..., ENGLAND/ENGLISH...

9P7RH 11.0TB 5400RPM SATA Hard Drive

C20Y1 1Shipment Box - Brown

CNNGH 1ASSEMBLY..., CABLE..., LVDS, HARD DRIVE..., W/CMRA, A5

DG8X91 8GB (2X4GB) 1600MHz DDR3 SDRAM

F29XN 1LCD Backcover - Ivy White

FC12F 1PROCESSOR..., IVB, I7-3612QM, 2.1, 35W, E1, P

FRTTM 1Switch Lid Sticker

FYHV1 2DUAL IN-LINE MEMORY MODULE..., 4GB, 1600MHZ, 512X64, 8K, 204

G156K 0INFORMATION..., N SERIES..., SET AHCI, OPTIPLEX...

GCHVF1 Retail Registration Techsheet (English)

H193K 1MODULE..., TECHNICAL SHEET..., WARRANTY..., APCC/CCC

H781T0 INFORMATION..., GO-TO-AHCI

HVK3M 1Ubuntu Linux Label

J636J 1TECHNICAL SHEET..., WARRANTY..., RETAIL, ASIA PACIFIC AND CHINA...

J663C 1CORD..., POWER..., 250V, 2.5A, 1M, C5, UNITED KINGDOM...

J802J1 LABEL..., INFORMATION..., NOTEBOOK..., INSPIRON..., BTSS

JM634 0SERVICE INSTALL MODULE..., SOFTWARE..., LATITUDE..., D630

KT2TK1 LABEL..., INTEL..., NO BIOS..., CI72

MMYMF 190W AC Adapter

MY297 1LABEL..., FASCIA..., INTEL..., CARTON

N990H 1For retail order

NU242 0INFORMATION..., WINRE-SIZE, 15, GB-PTN

P5CK7 1LIQUID CRYSTAL DISPLAY..., 15.6HDF, WLED, TLF, AU OPTRONICS CORP...

P637H0 INFORMATION..., RETAIL

PJ289 0INFORMATION..., VPEPR

R4GW0 1CARD (CIRCUIT)..., WIRELESS..., HMCRD, DW1704, WORLD WIDE...

R9GR7 1Discrete Assembly Base

RFP0Y 1COVER..., LIQUID CRYSTAL DISPLAY..., EXCHANGE..., WHITE..., A5

RT1NH 1Self Pickup at Lingang (CH)

T03PR 1Daughter Board For WLAN

T1945 0INFORMATION..., FORCE, 32BIT, PROCESS-ON

TGX590 INFORMATION..., ORIGINAL DEVELOPMENT MANAGER..., PICKUP@PORT

V9KPP 1MODULE..., LABEL..., INTEL..., NO BIOS..., CI72

VT1RR1 3rd Gen Intel(R) Core(TM) i7-3612QM Processor (6MB cache, up to 3.1 GHz)

VVD3G 1Inspiron 15R (5520) - System Driver

W006J 1MODULE..., LABEL..., NOTEBOOK..., INSPIRON..., BTSS

W753G 1Directship Info Mod

WXN0G 1Ubuntu Linux

X101C 1MODULE..., CORD..., POWER..., 250V, 1M, C5, UNITED KINGDOM...

X38K31 KEYBOARD..., 86, UNITED STATES..., ENGLAND/ENGLISH..., C12S

X5RWY 1DVD+/-RW..., 8X, Serial ATA..., 12.7T, TOSHIBA SAMSUNG STORAGE TECHNOLOGY...

XG9XK1 LCD Hinge

XT45C 115.6" HD WLED True-Life (1366x768)

Y364G0 INFORMATION..., DIRECT SHIP..., COMPAL...

YG51N 1Dell(TM) Chiclet Keyboard with Multi-touch Touchpad (English)

YKF0M1 BATTERY..., PRIMARY..., 48WHR, 6C, LITHIUM..., LOGIC...

YVRW2 1Dell(TM) Wireless 1703/1704 Driver

YW82W 16-cell Lithium Ion (48WHr) Battery

0 Kudos
Highlighted
uzstriker
1 Copper

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

"YVRW2 1Dell(TM) Wireless 1703/1704 Driver"    is it this one?

0 Kudos
uzstriker
1 Copper

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

i've installed "Application_Y0NVN_WN_10.15.017_A05"

then i installed " Dell Quickset Application"

but i still cant use the wireless network.... plz help...

Host Name:                 erased

OS Name:                   Microsoft Windows 8 Pro

OS Version:                6.2.9200 N/A Build 9200

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          erased

Registered Organization:  

Product ID:                erased

Original Install Date:     10/05/2013, 20:16:17

System Boot Time:          11/05/2013, 16:41:46

System Manufacturer:       Dell Inc.

System Model:              Inspiron 5520

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2101 Mhz

BIOS Version:              Dell Inc. A13, 15/11/2012

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-gb;English (United Kingdom)

Input Locale:              en-gb;English (United Kingdom)

Time Zone:                 (UTC+05:00) Islamabad, Karachi

Total Physical Memory:     8,067 MB

Available Physical Memory: 6,524 MB

Virtual Memory: Max Size:  12,675 MB

Virtual Memory: Available: 11,014 MB

Virtual Memory: In Use:    1,661 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\FARHAN

Hotfix(s):                 N/A

Network Card(s):           2 NIC(s) Installed.

                          [01]: Realtek PCIe FE Family Controller

                                Connection Name: Ethernet

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.8

                                [02]: fe80::2910:c4d3:b31b:1deb

                          [02]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                          Virtualization Enabled In Firmware: Yes

                          Second Level Address Translation: Yes

                          Data Execution Prevention Available: Yes

0 Kudos
uzstriker
1 Copper

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

Looks like there is no driver for network adopter which sopport win 8 & dell inspiron 5520:emotion-6::emotion-6::emotion-6:

0 Kudos
PudgyOne
6 Indium

Re: Dell 5520, Updated to Windows 8, Lost Wi-Fi Controls

uzstriker,

 

Try the Dell Wi-Fi + BT Driver in the Windows 7 Compatibility mode

 

 

Rick
                           

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos