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Dell 7450 / Intel 7265 - not scanning for wireless/no wireless networks shown

Hello,

We have several computers that from time to time fail to show wireless ssid's. When I disable and enable the adapter in device manager then the connection is ok.

I tried several driver versions, Dell and intel. At least the last 5 drivers. No changes.

Any ideas?

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Moderator
Moderator

RE: Dell 7450 / Intel 7265 - not scanning for wireless/no wireless networks shown

Hi,


Welcome to our community.


You’ve reached the right department and we are here to assist you. We appreciate the fact that you’ve tried updating the drivers before you reached out to us. We request you to follow the below mentioned steps and let us know if the issue re-occurs.


1. Access device manager
2. Expand options below network adapters
3. Right click on the wireless card
4. Click properties
5. Select the power management tab
6. On the Power Management tab, click to uncheck the box next to Allow the computer to turn off this device to save power.

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RE: Dell 7450 / Intel 7265 - not scanning for wireless/no wireless networks shown

I allready tried that. I've seen laptops do the same thing with this option disabled.

Anyway, I'll uncheck this option for all laptop with problems.

I found something on the forums about HT Mode.

All laptops had HT Mode Value = VHT Mode. I change some to HT Mode Value = HT Mode and others to HT Mode Value = Disabled. I'll see if this changes anything.

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Moderator
Moderator

RE: Dell 7450 / Intel 7265 - not scanning for wireless/no wireless networks shown

Sure, you can try the steps. We request you to keep us updated.


Kind regards,

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RE: Dell 7450 / Intel 7265 - not scanning for wireless/no wireless networks shown

It did not yet happen on a pc with HT Mode Value = Disabled.

I switched the laptops that had this problem with HT Mode value =  (V)HT mode to Disabled and since then i didn't had any calls...

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