Hi does anyone know if these Dell chromebook 11s have channels that cannot be used in the 5 GHz band? I have a customer whose chromebooks are disconnecting, sluggish, or stuck in processing when they try to access graphics-intensive online tests. Their IT guy said the AP and controller look fine so I am looking at anything unusual about these chromebooks that would cause this problem. Thanks in advance for your time!
Is there any documentation or information that I can look at to confirm this is indeed a motherboard problem before I contact Dell on my customer's behalf? I know I had called Dell and was told there was a batch last April that was bad, but she said the documentation was internal.
We are seeing a very high number of similar issues, but have not gotten any response on a known problem of any kind. In most cases we have had to replace the motherboard due to this problem.
Thanks for responding, TRADave. I wish there was more documentation or information somewhere about this. I was really wanting to know if there are any channels in the 5 GHz band that these chromebooks do not work in but no one can answer that question and I cannot find it in any documentation. However, I had watched a video where one of the wifi experts who worked in a Houston hospital mention that a lot of wifi issues are due to the chromebooks themselves.