Anonymous
Not applicable

Dell ControlPoint Connection Manager causes WiFi to drop connection

Some Latitude E series users may experience dropped WWAN connections when opening Dell ControlPoint Connection Manager software. This issue has been addressed with the latest CPCM software, rev A08. Later versions are available under the Applications sections for your system type at Dell's Drivers and Downloads page.

 

If you are experiencing dropped WWAN connections on the E-series Latitudes when opening Dell ControlPoint Connection Manager, we urge you to update to rev A08. Please note you must uninstall the current version before installing A08, as it does not support an upgrade installation.

 

"You must uninstall any previous version of Dell ControlPoint Connection Manager before you can install this version of the software. This version does not support upgrading from a previous version."

 

Also note that the "compatability" section of the driver description states rev A08 is for E4300 and E4200 only. I can confirm this file works for all E series, and we are working on getting the file web posted and the verbiage changed to include all E series Latitudes.

Message Edited by DELL-Bill B on 10-03-2008 08:42 AM
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14 Replies
pmatthai
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

Well I just received my E6400 64bit OS and it is running DCP 8.0 and the wireless does not work.  Disconnects after a few seconds???

 

Why is Dell water boarding its most valuable customer base?  Driving us to the competition by trying to "CONTROL" our computer interface?

Anonymous
Not applicable

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

Some notes on DCP to take back to your code-hounds and dev team:

 

1) The Connection Manager component is a FOUR HUNDRED MEG D/L. As in 2/3rds of a CD. Please make it a base install from the CD updateable from the support site, as opposed to the "Graphics Card" model of driver support that requires a rip out and clean install from scratch.  Yes, most of us have broadband. No, not all of us have the patience or time to wait for that beast.

2) I keep hearing "soon" as to when the DCP patch to allow it to control Wireless is coming down the pipe. On that same token, how is DCP affecting Wireless if it does no have a plugin module for doing so?

3) While a great idea in theory as an upgrade and replacment of QuickSet, DCP needed some more shake down. It is buggy and prone to blow up at random, shutting itself down. More so under Vista but still does it on XP. And yes, I am talking default installs with no OEM third party software, as well as clean reinstalls with only the support site drivers. If this is a system for sale, why is the Dell DCP for managing aspects of it buggy still?

 

dcg9381
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

I have a W6400 - Apparently the latest version of control point does not deal with wifi.

At work, I have a very clear wifi connection and I'm still dropping and reconnection.

All other wifi networks - with one exception - a SSID not broadcast (can't be excluded) have been excluded.

I'm managing wireless via Intel Proset Utility....

praveen.raiker
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

I am facing latancy problem with the dell XPS,latitude d520 when I am using wireless. But the same time dell inspiron 8600.

Highlighted

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

I had control point on my system, a new Precision M4400. It wouldn't let me use the WLAN utility which is what I prefer to use for wireless connection management. I ended up using the control point to connect initially, but I see no good reason to have a large utility control another utility  (that actually is on top of another utility ZEN).

So I perhaps foolishly removed the Control Point software. This did not allow me to use the WLAN utility though, it is still broken. The solution for me was to unistall the Dell WLAN utility as well and just use Windows ZEN.

I'm quite disappointed, as well there are still registry keys floating around with UCM and Control Point.

This is apparently on ongoing problem, as I see this thread goes back to 2008.

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davidthornburg
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

I manage computers & network at local library.

Yesterday, we received a new E-5400 laptop.

Began setup; things seemed normal; system was downloading updates via our wireless, but then the connection dropped.

After some frustrating time spent able to see our WAP but not connect, suddenly it would connect, work for a while, then drop again.

I guess I'll uninstall all the Dell junkware and see if I can get Windows to recognize the Dell wireless in the laptop. If so, I'm sure we'll have no trouble, as we have no trouble with our our other systems just using Windows to manage networks.

Why is Dell loading this stuff by default??  Better practice: load as little as possible; offer other software for folks to load at their option.

- David

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davidthornburg
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

UPDATE

This morning, using Control Panel, Add/remove programs, I uninstalled all instances of Dell ControlPoint, as well as the Dell wireless app.

Upon reboot, the laptop immediately recognized the wireless hardware, and the wireless connection has worked well since.

Register another vote against Dell's un-needed pre-installed software. In this case, it was not only un-needed, but actually caused problems.

After downloading many updates, and installing some of our software, I can say I'm pleased with the laptop's performance and look forward to years of reliable use at our library,

- David

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MickBurke
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

Mine drops randomly for absolutely no reason and I have the latest software. Is there any way to NOT use Connection manager for the wifi and still be able to use the A&T Mobile Broadband connection? The only way I could find to get the AT&T connection working was to install this rediculous application. I can't use wifi with it, I can't use Mobile Broadband without it. Just stupid.

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MickBurke
1 Copper

Re: Dell ControlPoint Connection Manager causes WiFi to drop connection

Found this for controling the connection on the mobile broadband for AT&T

http://ftp.us.dell.com/comm/DELL_WIRELESS-5530-HSPA-MINI_A00_R198215.exe

Latitude E6400 HSPA 5530 Mobile Broadband Minicard

 

Simple toggle connect / disconnect utility.

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