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Strudders95

1 Message

23905

November 9th, 2017 01:00

Dell Inspiron 13 5000 network adapter issues

A couple of weeks ago the internet dropped out on my Dell Inspiron 13 5000 and I ran the troubleshooter and it said the network adapter had failed.

I turned my laptop off and back on again and that seemed to fix it temporarily, but recently I've experienced my wifi dropping out for a minute or two then coming back, so I assume the problem is still there.

I have Bluetooth disabled so that can't be interfering with it. Has anyone experienced the same and have an easy fix or do I need to send it in for repair?

Thanks. 

robert p

9.4K Posts

November 9th, 2017 06:00

Hi Strudders95,

Thanks for posting.

Apologies that your system isn't working as expected.

Here is some information from Dell's knowledge base that may be helpful:   http://dell.to/2zvmsuj

Here is a solution one user tried that resolved their issue: http://dell.to/2zvmtyn

KARTHANG

1 Message

March 5th, 2018 07:00

@robert p wrote:

Hi Strudders95,

Thanks for posting.

Apologies that your system isn't working as expected.

Here is some information from Dell's knowledge base that may be helpful:   http://dell.to/2zvmsuj

Here is a solution one user tried that resolved their issue: http://dell.to/2zvmtyn


Hi, I tried the below mentioned ways , but does not workout. Still same wifi connectivity issues. After logging in for 5 mins I have connectivity , after that suddenly it's getting disconnected. 

My laptop version Inspiron 13 5379 2-in-1 

I bought in best buy , should I return back my laptop or any other workaround available ? pls help

Ashhtt

1 Message

May 5th, 2018 07:00

Hi,

I am facing the same problem. I have the same Dell laptop model. My laptop connects to the wifi and then after few minutes disconnects. I cannot connect any other device to the wifi thereafter. Once i turn off the laptop, the wifi seems to start working. Please help me fix this issue.

Best,

Ashton.

SaurabhGupta541

1 Message

September 23rd, 2018 03:00

Hi,

I got a dell update recently and after that my wifi completly stop working. I am not getting wifi option. Troubleshoot shows this error - The Qualcomm QCA9377 802.11ac is experiencing driver or hardware related issue. Because of this I am not able to connect to internet in anyways. As this laptop don' have lan port , I am not able to connect from my mobile internet too. Please suggest how to solve this issue.

 

Thanks

Saurabh

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