Jayeshs
1 Copper

Dell Inspiron 1558 - Intel wifi technology : Adapter not found

I have been battling for days trying to figure out why the wifi keeps disconnecting after around 5 minutes of switching the laptop on. Tried many options to resolve it but none of them worked. After applying the cmd option and using ipconfig / all, this is what I got. Please advise me what to do next. 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Arusha>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Arusha-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter ZTE Wireless Terminal:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ZTE Wireless Terminal
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 41.174.194.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 41.164.0.11
41.160.0.37
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-54-5F-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C26F87FE-8495-4210-8B83-C77786F125D9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:453:3b01:d651:3dfd(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::453:3b01:d651:3dfd%29(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{E7850B8D-0AE8-436F-98DA-92163D2614CA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:29ae:c202::29ae:c202(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 41.164.0.11
41.160.0.37
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Arusha>

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3 Replies
8 Krypton

RE: Dell Inspiron 1558 - Intel wifi technology : Adapter not found

Jayeshs,

Did you recently install/reinstall the operating system?


Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.


Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Jayeshs
1 Copper

RE: Dell Inspiron 1558 - Intel wifi technology : Adapter not found

Hi Rick,

Thank you for replying, I hope the information provided is what you were looking for. I did not do anything with the operating system. I tried so many options to fix this problem, but non worked. I just noticed now that  for some reason its been over 20 minutes and the network adapter has not disappeared, I will test the wifi and let you know if there is a problem again.

Regards,

Jay


C:\Windows\system32>systeminfo

Host Name: ARUSHA-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Arusha
Registered Organization: Microsoft
Product ID: <Admin Note: removed per privacy policy~RK>
Original Install Date: 10/26/2010, 23:52:40
System Boot Time: 7/28/2014, 19:15:06
System Manufacturer: Dell Inc.
System Model: Studio 1558
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~2399 Mhz
BIOS Version: Dell Inc. A12, 3/30/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+02:00) Harare, Pretoria
Total Physical Memory: 5,941 MB
Available Physical Memory: 3,538 MB
Virtual Memory: Max Size: 11,879 MB
Virtual Memory: Available: 9,249 MB
Virtual Memory: In Use: 2,630 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\ARUSHA-PC
Hotfix(s): 283 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2592687
[06]: KB971033
[07]: KB2305420
[08]: KB2393802
[09]: KB2425227
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[246]
Network Card(s): 4 NIC(s) Installed.
[01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
Connection Name: Wireless Network Connection
Status: Media disconnected
[02]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 4
Status: Media disconnected
[03]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 5
DHCP Enabled: No
IP address(es)
[01]: 192.168.16.2
[02]: fe80::607f:a18b:361b:4086
[04]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected

C:\Windows\system32>

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8 Krypton

RE: Dell Inspiron 1558 - Intel wifi technology : Adapter not found

Jay,

Start, control panel, network and sharing center, click on your connection, properties.

Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

If you still lose the connection, can you connect and stay connected in the same room as the router? Try another room?

I would suggest if the issue remains, please run Network Interface and post the results back here.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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