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saujan717

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39411

January 7th, 2014 00:00

Dell Inspiron 5420 WiFi Problem

Hy, My Inspiron 5420 is displaying problems in WiFi connectivity.  My operating system is Windows 8 where the drivers are all installed. The problem is that, I get connected to a network and browse the internet,but after a certain interval of time,the internet stops working,and when I disconnect from the network and again connect to it then only it will start to work again.This happens often and its very irritating. I have tried to update drivers,but there are no positive outcomes. This is very toublesome. Please Help!!!

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

January 7th, 2014 01:00

Hi saujan717,

I would suggest you to update the BIOS and then uninstall and reinstall the Wireless card driver on the system. Please enter your service tag # on the link below, select the OS and then download the BIOS from BIOS section and then wireless card driver from Network section onto the Desktop screen.

http://dell.to/18r60nI

Please follow the steps mentioned below to uninstall the wireless card.

  1. Open the charms bar by moving the mouse to right top corner of the screen and inthe search box, Start typing devmgmt.msc and then press enter.
  2. Select the wireless card and Bluetooth device under Network Adapter and right click on it
  3. Now select properties.
  4. In the properties window, under Driver tab, click on Uninstall button.
  5. Check “Delete the driver software for this device.”
  6. You want to delete the driver click OK.

After the uninstall finishes restart the system and install the drivers by using the file downloaded on the desktop screen.

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