I bought Dell Inspiron 5520 two weeks ago in Dubai, UAE.
My Internet was working fine first couple of days but since past 4 days I am not able to connect to internet via Wifi (however there are other laptops i.e. HP and Dell) that are able to use the same Wifi to connect to internet but my brand new Dell us not able.
Can anyone please help me? I am not quite techie, only understand very basics of this whole laptop (hardware and softwares etc)
I have Windows 7 and McAfee pre-installed.
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OMG I am having the exact same issue, I only bought my laptop 2 weeks ago (around 5th August 2012 in Dubai, UAE) and I was able to connect to wifi and use internet until few only 4 or 5 days back it stopped working. It is connected with the wireless router, but not to the internet. There are other computers in the wireless network that have no problem connecting to the internet, so I know my router and DSL modem are functioning properly. When I run diagnostic (troubleshoot) it says Problem Found: "The DNS server isn't responding" I dont know what it means?
In "Network and Sharing Center" at the left bottom there are few options, I clicked on "Intel PROSet/Wireless Tools, a pop up windows opens and it has a "Diagnostics" section, there are few options, I clicked on Diagnostic and there is another pop window opens "Manual Diagnostic Tool" and it says "run tests" which i clicked and here are the results:
Hardware Test Pass Wireless Hardware is enabled
Driver Test Pass Driver is loaded. Net wNs64 Version 188.8.131.52
Radio Test Pass Radio is ON
Scan Test Pass There are 5 networks available to connect
Association Test Pass Associated
Authentication Test Pass Authenticated
Signal Test Pass Signal Quality: Excellent
Ping Test Failed No Response: default gateway, DHCP server
I have windows 7 and McAfee pre-Installed. please can you help me?
This could be because of a security update; the DNS (Domain Name System) settings may be corrupted. As the system was able to connect to the internet 4 days ago, you can try to run a ‘System restore’ to a known good date when the internet was last working and then perform the Windows update and the MacAfee update. Please use the link below, which explains how to perform a system restore in Windows 7.
For your information, System restore will not delete any personal data; however it will delete any programs, windows updates or any other updates that took place recently. For example, if you are selecting the restore point to be the 15th of August, any programs installed to date after the 15th will be removed.
I hope this helps. Please do write back in case you need any further assistance on the same.
Thanks & Regards
Thanks and regards,
Hi Swapnajan MC!
Thanks for the valued information and feed back. I did try the step you told me i.e. system restore. to a automatic restore point something and a recommended date (recommended in that box that appeared in system restore) it was August 19, 2012. and after restarting my laptop the internet has started to work (via wifi since i only tried wifi so far) and I am really happy about it. And really really appreciate your help.
I now just have updated McAfee as you mentioned and now will be updating windows 7 too in a minute. and I hope after these updates my internet will continue to work
Thank you for your reply and the update. I am glad that you were able to follow the steps and fix the issue. Please feel free to reply in case you have any further questions.
Thanks & Regards
Thanks and regards,
(From Qatar My laptop is inspiron 5520 new one just one month old)
Please I have similar problem like that ( my wireless is working but in very closed distance to the connection point, if I change the site to about 5 or 6 metter from
the connection site, the Internet become interrupted, can you help me please !
note: I did system restore and update for MecAFee
Updating the latest drivers may fix this issue. Please update the wireless card drivers by visiting the following link:
On the website, click on “Network.” Select the appropriate network card, download and install the driver. If you face the same issue again, please follow the steps provided below.
Click ‘Start’>> Type ‘Device Manager’ in the ‘Start Search’ >> Expand the ‘Network Adapters’ in the ‘Device Manager’ >> Right click on the ‘Wireless Network Adapter’ >> Click on ‘Properties’>>’Advanced’ >> ‘Roaming Aggressiveness’ and select the value to "Highest." Click “OK.”
If you need further assistance, please reply to this message.
Exact same problem ! I need to be no further than 6m away from access point to connect .. meanwhile even older laptops have no issues ! help please ??
Thank you Rajath,
I did as you mention and also I removed Meccaf. from the system at all, it become more better but still not like any other laptop even my very old laptop !
any thing else I can do ?? thanks again
Hi guys. sounds like we're all having the same issue.
Have only DELL machines in the office and only having trouble finding decent wireless connectivity with the two 5520s I purchased recently. The rest work fine.
I virtually have to be on top of a wireless AP to connect with them.
here is an image of DELL inspiron 5520 (left) running next to older DELL inspiron 5110 (right). both machines running the same version of Metageek inssider to monitor wireless strength at the same location. (approx. 12m from wireless AP).
5110 (right) shows full signal on wireless icon and -50dBm on inssider while 5520 shows one or two bars on the wireless icon and -80dBm on inssider (and does not pick up the second wireless AP at all).
will keep all posted.