Highlighted
2 Bronze

Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi, I have recently purchased this net-book of a friend of mine and i had restored it to the factory settings, but the Bluetooth driver does not show up anywhere on the computer, Device manager, start menu, nothing. But if i access the BIOS, it says that the internal Bluetooth is enabled, I have tried to install the driver from the website using the Dell Service Tag but it says I need to enable the Bluetooth using the Fn+F2 option but only comes up with "Enable Wireless LAN" and no other options so won't let me proceed with installation.

Any ideas what to do?

**Operating system was originally Windows 7 Starter 32-Bit but has been Anytime upgraded to Professional 32-Bit

0 Kudos
1 Solution

Accepted Solutions
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Thank you for the response.

Your system is built with the 'Dell wireless 1397 adapter'. This is a '802.11b/g single band card'; and supports 'Bluetooth Co-existence'. However, the notebook also needs an additional 'Bluetooth Adapter' to enable the 'Bluetooth capability'. Your notebook was not built with the  'Dell Wireless 365 2.1 Bluetooth Adapter' when shipped from the factory. This card comes as an optional internal Bluetooth daughter card. You haven't been able to install and use 'Bluetooth' as it is not 'Bluetooth capable'.

Do reply if you've any further queries; glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

View solution in original post

0 Kudos
9 Replies
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Good, you confirmed that the 'Bluetooth adapter' enabled in the BIOS. It is likely that the adapter is disabled; therefore not reflecting in 'Device Manager'. Please use only 'F2 key' to see if it shows up. You may track the change in its status by the 'Wireless Radio' signal that popups in the bottom right corner of the screen. Also keep the system sound on; may produce a little sound indicating the change in status.

You may also recheck the adapter status in 'Device Manager'. It may either be listed under 'Bluetooth'; or under 'Network Adapters' category. Expand the 'Network Adapters' category to see if 'Dell Bluetooth 365 wireless card' is also seen. If yes, you've enabled it and is ready for use. Please check if any exclamation /question mark is observed besides the 'device'. If yes, try updating its driver from the following link: http://dell.to/WC3tkn (Download the given file and follow the onscreen instructions to finish installation).

If you face any issues, you may manage the 'Bluetooth functionality' using the 'Windows Mobility Center' (Click Start icon > Type 'Mobility Center' (without quotations) in 'Start Search box' > Tap 'Enter'). Please refer to the image below:

Hope this helps. Do reply with the findings; would be glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6 

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos
Highlighted
2 Bronze

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

I have checked to see if there are any 'Bluetooth devices' in the Device Manager but there is nothing there only this:

And if I press F2 no option for Bluetooth comes up only for 'Wireless LAN'

And when i tried to download the driver using the link you provided this message comes up and I couldn't proceed with the installation

And nothing came up in the Mobility center also

0 Kudos
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Thank you for the response.

The 'Bluetooth' is enabled in 'BIOS' but not showing up in 'Device Manager'. Please refer to this web article to check for any hidden devices: http://bit.ly/WV9crd

If the card is still not detected, you may also try running this patch: http://dell.to/WvXDq8
Though it is not designed to work with the notebook, but has proved useful with another systems in a similar situation; worth a shot. Please download and install the file by following the on-screen instructions.

Hope this helps. Do reply with the findings; would be glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos
Highlighted
2 Bronze

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi,

I have tried the Device Manager link but still nothing had come up for 'Bluetooth' and when I had run the patch, a Prompt window flashed up saying 'No capable device found'.

0 Kudos
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Thank you for the reply.

It appears that 'Windows installer' could not detect the 'Bluetooth adapter'. Please try to update BIOS and see if that helps:
- Click http://dell.to/13OnM5Z > Download the file and follow through with the on-screen instructions to finish installation

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.

Hope this helps. Do reply with the findings.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos
Highlighted
2 Bronze

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

I have already updated the BIOS before trying to install the driver.

0 Kudos
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Thank you for the reply.

Please capture and share the 'original system configuration'; need to check the status of 'Bluetooth Adapter' installed in the system:
- Click http://dell.to/WDkf85 > Enter 'System Service Tag' > Click 'Submit'

Do reply with the findings; will take it forward from there.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos
Highlighted
2 Bronze

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Here is the 'original system configuration'

System Summary

Service Tag <Admin Note: removed per privacy policy~RK>

Computer Model Inspiron Mini 1012

Shipping Date 28/01/2010

Country United Kingdom

Components

Quantity Description

100 INSPIRON 1012 : RETAIL ONLY INTEL ATOM S

100 INSPIRON 1012 : WLAN ANTENNA, WHITE BASE

100 DISPLAY : 10.1IN WSVGA TRUE LIFE DISPLAY

100 CAMERA : INTEGRATED 1.3 MEGA PIXEL

100 LCD BACK COVER : OBSIDIAN BLACK

100 SHIP ACCESSORY : ENGLISH DOCS

100 RESOURCE DVD : INSPIRON 1012 DIAGNOSTICS

100 MEMORY : 1024MB (1X1024) 800MHZ DDR2 SIN

100 HARD DRIVE 160GB SERIAL ATA (5400RPM)

100 POWER SUPPLY : UK/IRELAND 30W AC ADAPTER

100 BATTERY : PRIMARY 6-CELL 56W/HR LI-ION (

100 GRAPHICS : INTEGRATED INTEL NM10 EXPRESS

100 NO TV TUNER SELECTED

100 WIRELESS : DELL WIRELESS 1397 (802.11 B/

100 KEYBOARD : INTERNAL UK/IRISH QWERTY KEYB

100 OPERATING SYSTEM : ENGLISH GENUINE WINDO

100 ENG OFFICE AND WORKS TRIAL(NO MEDIA)

100 DELL SUPPORT CENTER 2.0

100 DELL DOCK 1.0

100 SOFTWARE : DELL DOWNLOAD STORE (UK, FRAN

100 ENGLISH MCAFEE SECURITY CENTRE 10 - 30 D

100 STANDARD SERVICE ? 1 YEAR OF COLLECT & R

100 RETAIL ONLY - 15 MONTHS COLLECT AND RETU

100 NO ACCIDENTAL DAMAGE SUPPORT

100 NO DATASAFE ONLINE BACKUP 2GB (DIRECT)

100 FUTURISTIC ORDER FLAG SKU(N)

100 INSPIRON 1012 ORDER - UK ENT

100 RETAIL MARKER

100 FINANCIAL TRACKER FOR RETAIL

100 RETAIL SKU : RETAIL DROP IN BOX LEAFLET

100 DELIVERY PLUS FLAG

100 NOTEBOOK - FREIGHT > 25 UNITS

0 Kudos
Highlighted
4 Tellurium

Re: Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!

Jump to solution

Hi Jay_1496,

Thank you for the response.

Your system is built with the 'Dell wireless 1397 adapter'. This is a '802.11b/g single band card'; and supports 'Bluetooth Co-existence'. However, the notebook also needs an additional 'Bluetooth Adapter' to enable the 'Bluetooth capability'. Your notebook was not built with the  'Dell Wireless 365 2.1 Bluetooth Adapter' when shipped from the factory. This card comes as an optional internal Bluetooth daughter card. You haven't been able to install and use 'Bluetooth' as it is not 'Bluetooth capable'.

Do reply if you've any further queries; glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

View solution in original post

0 Kudos