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TexasEd
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Dell Inspiron N5010 with Windows 7 and have trouble connecting to Netgear WNR 1000

I also am using a Dell Inspiron N5010 with Windows 7 and have trouble connecting to Netgear WNR 1000.  I have an Apple that has no trouble making that connection.  I have spent over $100 to a local computer repair company trying unsuccessfully trying to fix the problem and $129 to Dell Technical Services with equal lack of success and then was told by a technical support person that they had fixed it, that they would not provide futher work to fix it.  The fact is that the error occurred again immediately the moment the Dell technician hung up.  I spent the following day just running internet on a cable connection for about 8 hoooting.ble shurs trouble free and then switched it to wireless, which failed in about 10 minutes  as my own troubleshooting.  This made it clear to me that the problem was only in the wireless connection.

They problem is the Blue Screen error time message that pops up at random times any time the computer is operating on wireless.  At other timerred again immediatelyre occuthe failuat s it operates normally.  The Blue screen error causes the computer to shut down and restart.  The only solution I have found is to return the Netgear router to the store where I bought it (within 30 days of purchase) and pay the additional cost of a different router. 

Service personell should at least be kept aware or incompatibilites, explained or unexplained, between particular router models and particular computer models so as to save this waste of time and money.  I have lost about 3 weeks of useful time on this computer in addition to over $200 in direct costs attempting to find a fix.

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Re: Dell Inspiron N5010 with Windows 7 and have trouble connecting to Netgear WNR 1000

TexasEd,

Make and model of your wireless router? What type of security are you using? What channel?

  • Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

If using XP, double click on the tool, then double click on sysinfo.

Allow this past your virus program and post the information back here.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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