Gemrick
1 Copper

Dell Wireless 1397 WLAN Mini-Card

Hi!

I've a problem with my WLAN-card, Dell Wireless 1397 WLAN Mini-Card:

My ISP speed is 60/60, but I only get max 20/20 on my Dell Studio XPS 1645 (tested on speedtest.net). I know that the problem is my computer, or my network card, because all the other computers get the 60/60-speed, even my mobilephone gets better measurements.

My router is a Netgear N600.

So, what's wrong.

Here are some info:

Perhaps i should update my network driver, could someon give me a link?

Router wireless settings:

I've tried to change antenna to AUX, and turned off firewalls, but didn't work....

Please help!

0 Kudos
11 Replies
Dell-Rajesh R
5 Tungsten

Re: Dell Wireless 1397 WLAN Mini-Card

Hi Gemrick,

May I know the Operating system installed on the computer?

Did you check if the wireless internet works in Safe mode with networking?

Refer the following link for more troubleshooting:

http://dell.to/105mWOZ

Now uninstall the wireless card drivers:

  • Open the “Start” menu and click “Control Panel.”
  • Type “Device Manager” in the search bar at the top right of the screen, then click the “Device Manager” heading that appears in the search results.
  • Click the “+” symbol next to your desktop’s name, and again next to “Network adapters.”
  • Right click “Wireless card”, click “Uninstall.
  • Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the wireless drivers.


Install the wireless drivers from the following link (Windows7):

http://dell.to/15E6EuX

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

Thanks for helping! 🙂

- Windows 7 64bits

- I tried the network in safemode, and it did work, but not any better.

- Now i have the new driver, from 07.07.2009, but it didn't get any better 😞 rather worse 😛

....

0 Kudos
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

Any other suggestions?

0 Kudos
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

Please, I need some help. Let me know if there is any info you need to help me!

Here is the latest driver i installed

0 Kudos
7- Thorium

Re: Dell Wireless 1397 WLAN Mini-Card

Gemrick,

 

Please continue with

 

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on Advanced. Look for Antenna Diversity. Change the Antenna Diversity from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

I had the latest driver, as my previous post showed.

So i tried your, Rick, solution.

First i measured my speed, at lousy 14/16:

I unchecked the box, allow computer to turn off this device to save power:

I sat the  Antenna Diversity from Auto to Aux:

I changed the power settings, from Maximum Power to Maximum Performance:


Then I measured my "new" network:

Great success, I pumped it up to 16/16....... emoticon.Sad.title

0 Kudos
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

0 Kudos
7- Thorium

Re: Dell Wireless 1397 WLAN Mini-Card

Gemrick,

 

Sorry I could not see your other images.

 

Sounds like you're happy with the results?

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Highlighted
Gemrick
1 Copper

Re: Dell Wireless 1397 WLAN Mini-Card

No, I tested it in at 14/16 before the changes, after the changes at 16/16... no big difference. I should at least get 50/50, my MacBook, gets 60/60, and it stands right next to it.

0 Kudos