Dell XPS 13 9360 Wifi disconnection and router AP crash Issues

I have the same issue as everyone, I hope dell with working on it with the killer wireless 1535 team because paying for a good computer and spending hours trying to fix the internet connection to simply browse a few pages without a page loading failure... is a shame

Still no solution available - Killer Networking updated their drivers on Feb 20th according to their website:

www.killernetworking.com/driver-downloads

I have one of that Killer-1535 cards installed in a Test XPS13 9350 which was still shipped with a properly working DW-1820a.

Replacing the card renders this Model useless, even switching to that mentioned driver from a clean Win10 installation still leads to the usual timeouts. The drivers shipped in that package have a timestamp of Sep. 21th 2016, so they have not been updated at all but are at least 5 month old. So unlikely something (positive) would happen here.

The "Solution" which is marked "Verified Answer" here multiple times - come on, thats more a joke.

Forcing the Wifi card to operate on 2003s IEEE 802.11g cant be taken serious.

You also wouldnt consider "Install WindowsXP" is a proper answer.

Dell should either make sure there is a proper driver available for their Hardware, or switch the Vendor.

There are two issues here. There is a "Wifi Disconnect ONLY" Issue people are experencing. The new drivers above are spose to fix that issue.

The 2nd issue is the "AP/Router Crash Issue" (with the TP-LINK Archer C7 and other routers). This issue people are experencing is not solved with the new drivers.

The above drivers are dated when I install them: v12.0.0.296,  Feb 12, 2017

www.killernetworking.com/.../other-downloads

I must admit I been very impressed with Killer Support, when I talk with them. Very responsive and knowledgable. That said, I am glad they are fixing issues, and glad the Wifi Disconnect issue is solved (I never had that issue). The Router Crash Issue is still present in the new drivers though. And talking with support, they do not have the hardware yet to even reproduce the issue. They are working on trying to solve that, but I assume it'll be a while until they have all the hardware nessasary to reproduce the issue, let alone start making a fix. Eventulally router firmwares will be patched, and Killer won't even be able to reproduce the issue, so nothing will be done to see how the Killer Card is misbehaving... TP-LINK is working on updated firmware and it's beta has been released (haven't been able to test since I am on OpenWRT/LEDE currently - which still has issues). Not too sure about all the other routers firmwares which have issues.

Thanks for that tip - yes those drivers from the "Driver only" Package are indeed newer ones):

(old: 2016-08-30 / v12.0.0.279, new: 2017-02-12 / v12.0.0.296).

Unfortunately they dont change anything to our stability problem, this is still the same. (tried different settings to Preferred Band, Roaming Aggressiveness, only enabled n/a/ac (so disabled b+g), there is just no change - i have to actively search for a place where this laptop works halfwhat ok when using the Killer 1535.

Below: 10.0.101.179 the laptops IP, 10.0.100.1 is its gateway.

---------------------------------------------------------

Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=12ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=12ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=9ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=4ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=8ms TTL=255
Antwort von 10.0.100.1: Bytes=32 Zeit=11ms TTL=255
Antwort von 10.0.100.1: Bytes=32 Zeit=7ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=7ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.
Antwort von 10.0.100.1: Bytes=32 Zeit=10ms TTL=255
Antwort von 10.0.101.179: Zielhost nicht erreichbar.

Ping-Statistik für 10.0.100.1:
    Pakete: Gesendet = 38, Empfangen = 38, Verloren = 0
    (0% Verlust),
Ca. Zeitangaben in Millisek.:
    Minimum = 4ms, Maximum = 14ms, Mittelwert = 9ms

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Hi folks - we have just posted a new wireless driver and software suite that addresses a known issue on a small percentage of systems where the Killer Wireless module will drop the WiFi connection when passing a large amount of traffic. We have worked closely with Microsoft on this, and have identified a fix. This fix has been confirmed with several users that currently have the issue and we have posted a new software package. Please visit the link below to get the new driver:

www.killernetworking.com/.../e2200-e2400-wireless

This fix will not resolve issues related to the router misbehaving, as that is a router specific problem, however if the issue was specifically with intermittent WiFi drops related typically to heavy traffic, the above should address that.

Thanks for the update, unfortunately doesnt change anything here.

Apart from the contained Software - can you confirm the driver itself is still the same as in the Driver-Only - Package above?

The driver version displayed on my machine is unchanged: 2017-02-12 / v12.0.0.296

Hello,

I have just bought a top of the line XPS 15 9560 with the Killer 1535. Since day one I have had issues using this machine connected to wifi. I have constant issues with disconnections whilst using RDP, Skype calls etc.

I just installed the package you linked to, restarted and still having issues. If you need me to check something, test something please let me know as I cannot use this machine as it is!

Thanks,

David

Has anyone had a technician fix the wifi hardware and still face the same problem?

Same problem here. Just got this XPS 13 9360 this week. So disappointed with the support level and advice from the support team. Asked to refresh BIOS and wireless drivers. Seem the wireless is not that stable and reliable.

Lucky I can still connect to 2.4Ghz home wireless. It's a weird problem that I can see my 5Ghz wireless, but cannot connect.

This is simply a ridiculous problem and really regretted getting this. DELL better fix this fast else the XPS branding gonna be gone soon...

Should have gotten a macbook instead.

I am constantly in touch with killer networking from last 1 month. I have tried new driver they have uploaded on their website and tried all other things. But this *** problem is still there. I am completely fed up now. I don't know what should I really do. Only thing is working for now is setting wireless mode to 2 a/b/g. That's it. It cripples the wifi speed so bad that even watching normal youtube video is painful. Guys, if we can push Dell for this problem that would be great. After all, what is the point of buying a premium laptop? Looks like I made a huge mistake by purchasing this laptop :(

SO frustrated! After quite a bit of research I decided to get the XPS 13 9360, which finally showed up 3-4 weeks ago. Since then I've been loosing my wifi connection and the modem is constantly rebooting.

Initially I was convinced it must be the cable modem. My ISP replaced the modem, changed cables and all connections etc., but it didn't solve anything. Then I came across this thread.

I spent 1.5hrs on the phone with Dell the other day and they were trying various things to troubleshoot the problem without any success. The last suggestion was to re-install Windows! At that point I snapped! Now Dell wants to send a technician to install another "Killer" card. I'm curious to see how it goes, but am pretty fed up.

I just can't believe this is an obviously known problem and Dell doesn't do anything about it! We are not talking about a cheap laptop here. The first post was in December right?! So how is it possible that my laptop still has a faulty card in March! And the new drivers which were just posted don't fix anything either!

Definitely my last purchase from  Dell, and if the new card won't fix the problem I'll return the laptop!

Same here. That's very embarrassing for Intel, especially for a "premium" laptop. If I had the opportunity I would have returned this computer. My wifi can't work steadily for more than 15 minutes.

I had this problem (and a handful of others) Dell took in the device (took more than the 3-5 business days for repairs) and according to the note that came back with the device they: reseated the device, installed a driver, and replaced the wireless card.  

Problem recurred instantly.  So basically it's a typewriter except the other problem I had was that it would insert random spaces into words.  So not even that.

Now I'm on a $500 HP because I need something for exams coming up.

had the same issues, followed the instructions on replacement in the above comment. Now everything works just fine with new Intel card