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ahachey
1 Copper

Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Hello: My Dell XPS 8300 has been connecting to the internet without a problem for months until this morning. This morning the computer will not connect either through the LAN or wifi adapter. The network tray icon has the yellow triangle and says "no internet access."

I have reset both the computer and router multiple times and I have also unplugged them in between. Other computers in the house connect to the router without a problem wirelessly. This leads me to believe there is something wrong with the networking/system software configuration. The computer can't ping the router. It may be the software/system config was corrupted in the last 24 hours and I may need to reinstall the operating system which I would rather not do.

It doesn't appear that any unusual software updates were made in the last 24 hours beyond Adobe Acrobat and Flash. There have been no system updates that I could identify within the last month or so. 

Any suggestions?

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Bugbatter
6 Gallium

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Have you tried running System Restore? If that works, you could try installing your updates one-by-one and checking on your internet access after each one. That might give you a clue what was changed.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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Bugbatter
6 Gallium

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Hi ahachey,
Welcome to Dell Community! emoticon.Smile.title

Give this a try to see if it will restore your connectivity problems: http://complete-internet-repair.en.lo4d.com/

It is free and is compatible with XP, Vista, and Windows 7.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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TheSpiritOf53
1 Copper

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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I'm having exactly the same problem with my Celeron desktop that has also occurred today after no previous problems

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ahachey
1 Copper

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Thank you for the suggestion. I ran the utility and still have "No Internet Access" warning in the system tray - no connection to through either the LAN or WiFi. The computer would also not connect with my cell phone wifi hot spot so I think it is a computer software issue and not the router. Can you recommend anything else?

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Bugbatter
6 Gallium

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Have you tried running System Restore? If that works, you could try installing your updates one-by-one and checking on your internet access after each one. That might give you a clue what was changed.


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

ahachey
1 Copper

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Thank you Bugbatter! System Restore worked perfectly and I am back on the internet. I noticed when selecting a restore point that an update was installed last night at 3:00am. The update must have "broke" the network settings. 

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Bugbatter
6 Gallium

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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You're welcome. emoticon.Smile.title  I'm glad you're back online. 


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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szhang0407
1 Copper

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Hi Im having the same problem with my dell comp, but I didn't create a restore point for my computer so I have no way to restore back to the old days, any other ways I could do to fix this problem?

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Queeg
1 Copper

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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I f you have McAfee running that may be the problem, check the Mcafee support page(service.mcafee.com/.../TS101446.htm ) which has a tag regarding this. I believe they said you have to uninstall Mcafee and reinstall. I have not tried it yet but will keep you posted if it works

Bugbatter
6 Gallium

Re: Dell XPS 8300 - No Internet Access (Wired or Wireless Connections)

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Please see this article by McAfee:
Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update
http://mcaf.ee/s3b79


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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