2 Posts
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7417
Disappearing wireless card and networks … again … 2021 edition … faulty, incompatible driver
Hello the latest wireless network adapter driver pushed to you by DELL/Alienware Updates, for Alienware R13 computers (built 2017) will make your wireless card and available networks “disappear”. This is as of August 20, 2021.
Four hours of troubleshooting included going to device manager, uninstalling and reinstalling the new DELL driver over and over, with no progress. Then repairing Windows 10 , 64 bit operation system (2 hours). No progress. Uninstalling all bluetooth drivers. No progress. Static release (hold down on off button 10 seconds). No progress.
SOLUTION? We installed an older version of the wireless network card adapter driver, and immediately solved the problem.
Thanks to Mingma at DELL software support who fixed the issue!
chris
CSSuez
2 Posts
0
August 24th, 2021 21:00
SOLUTION? We installed an older version of the wireless network card adapter driver, and immediately solved the problem.
DELL-Cares
Moderator
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25K Posts
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August 21st, 2021 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
shelley371
1 Message
0
September 9th, 2021 09:00
I've spent 2 days trying to fix this and a week of dealing with constantly dropping WIFI (like 3 times in 30 minutes) before the wireless adapter disappeared completely. $950 CDN for a brand new Dell laptop that worked for approximately a week. Now I have to call and time on the phone with someone - and I'm not sure how they will fix it since a) the wireless adapter will not display and B) I have no network connection at all anymore. I will never, every buy a Dell product again.
JFlend
1 Message
0
June 17th, 2022 08:00
I had the same exact issue and this resolved it: https://www.dell.com/community/Networking-Internet-Bluetooth/Disappearing-Wireless-adapter/m-p/7268260/highlight/true#M195205
It appears that the Bluetooth function of the card is overriding the WiFi function. I had to take several steps to get my wireless card back.