Error. This installer does not support installation on this computer

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@BassTeQ wrote:

Hi all, Im attempting to update my wireless drivers on a dell 9400.

I've downloaded the latest version, when I run the installation it crashes and I get the error "Dell system informaion module has encountered a problem." and the installer closes, then I get an error from the setup.exe saying "Error. This installer does not support installation on this computer"

Am I missing something, can this be rectified?

Thank you

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As volcano11 implied, to help you, more information is needed.

There are at least three (if not more?) different WLAN options available for the 9400/E1705:
Intel PRO/Wireless 3945
Dell 1390 (could have that part number wrong, it's a 1300 or 1400 series number), it's Broadcom-based
Dell 1500 (don't recall which chipset, it's the Draft-N option.)

Which one do you have? (If your machine is labeled Centrino Duo, it's the Intel 3945. If it's not labeled Centrino but simply Core Duo or Core 2 Duo, it will not be the 3945 but could be anything else.)

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@volcano11 wrote:

Did you download the drivers from the Dell site or the Intel site. I suggest downloading from the Intel site, as the driver installation files will not check which Dell model you have, but will check for the correct card.

Steve

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Also, the Dell is often slow about propagating new Intel driver releases (actually, new driver releases from any manufacturer).

That's why I typically get drivers directly from the peripheral manufacturer. (Intel for my wireless, etc.) NVidia is an unusual exception, since you need to get modified drivers from www.laptopvideo2go.com or a similar place, but those sources are FAR faster than Dell as far as propagating NVidia releases. :)

To the original poster - glad the Intel drivers worked for you. :)

Just to note: I got the same error for installing the new drivers (v10.5.1.0) on this D420, however the exact Dell download (R138747) installs on another D420 (same model/same NIC/ordered from same lot). what's up with that? I will look at getting the drivers from Intel site, however I am still wondering why it would fail on exact same model. ??