LorenzoL__14
1 Copper

Ethernet keeps dropping out

I just bought a new Dell Inspiron 5570 (Windows 10 Home, 64-bit). But when I have a wired connection, it keeps dropping out (don't have this problem with a wireless connection) and reconnects in a second. 

I have tried the following fixes:

- netsh fix method

- Update the network adapter software (manually and automatically)

- Windows Update + BIOS Update

- Put the wire inside another port of my router

- Uncheck the "Allow to shutdown this hardware for energy saving"

Anyone got any other ideas what I could try to fix this? It's really problematic, because my VPN to work disconnects as well, every time.

My ethernet adapter is: Realtek PCIe FE family Controller

Thanks!

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6 Replies
Community Manager
Community Manager

RE: Ethernet keeps dropping out

Hi LorenzoL__14

Thanks for posting.

Apologies that your new computer is not working as expected.  Here are some troubleshooting ideas you can try: http://dell.to/2zCYLAu  

If that's not working for you, or you need more troubleshooting, I would contact your internet provider and make sure everything is good there, check your modem and router, and if all that checks out,  and it's still not working correctly then give Tech Support a call.

You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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upallnight1958
1 Copper

Re: Ethernet keeps dropping out

This problem is only with windows 7 pro, if windows 10 pro is installed no more drop out 

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upallnight1958
1 Copper

RE: Ethernet keeps dropping out

its nothing to do with the internet coming in its the drivers for windows 7 supplied by dell 

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rosemaryc2
1 Copper

Re: Ethernet keeps dropping out

I just started have the same problem.  I have a Dell XPS 800 with Windows 7 Pro. I am hard wired using the same Ethernet Adapter as you, Realtek.  I lose connection at least once a day, sometimes twice.  Nothing works to get it back except to restart my computer.  When I check for driver updates it says everything is up to date.

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Re: Ethernet keeps dropping out

I just started having the same issues after a motherboard replacement. Have you found a solution?

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Highlighted
rosemaryc2
1 Copper

Re: Ethernet keeps dropping out

After having this happen once every day, it suddenly stopped doing it.  I have no idea what was causing it. I did notice that my automatic updates for Windows was turned off and had not downloaded any updates since 2017. Every time I try to go in to check the settings it times out so I can't even change it to automatic.  Not sure if its related to the problem or not but I checked and downloaded drivers and that didn't seem to make a difference.

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