Tonight 12/30/2018 - I ran update utility Dock_D6000_FW_Updater_A02_73F77.exe on my D6000 purchased new when I got my system with a date code on the back of June 2017. The utility connected via the USB-C connection and froze mid update about a third of the way through the update and bricked the dock in that the computer was no longer recognized by the computer when connecting via USB-C. I have a picture of the freeze because I know that firmware updates don't play nice if they fail. Next step was to call support.
Three calls to three different support teams each of which required that I reexplain the issue and reprovide my express code to see if I was covered. The focus of support was all about seeing if I had a warranty and not addressing the reason that I was calling. About mid way through the dialog with the second rep I asked the rep if they could help me or not and what was the cost, because up until that point no material support was provided. The express code on my Latitude 7280 system in good for another two years, however the dock isn't supported. The final support rep offered a new dock for $40 more than the cost of Amazon then had the audacity to tell me that Dell stands behind their products as a reason that I should purchase from him...I let him know that if that where the case I would not be in a situation needing to repurchase when the cause of the problem was a firmware package that failed to update and left the dock unusable.
Update 12/31 - I tried the same firmware update again tonight this time connecting the dock to the computer via the USB cable rather than the USB-C. Thankfully this approach worked and I am back on my feet again!
I have an XPS 13 9370 laptop that has no USB-A ports. I have plugged the USB-A connector into a USB-A-to-USB-C converter to run the firmware update. I was successful with an update on one D6000 dock last week using the same method, though I had to run the process six times until all portions were updated.
I'm attempting to update a different dock now and have had no success. The first update attempt froze about 1/3 of the way through. The second update attempt failed to initiate. The message provided by the software is "Please check D6000 updater notice" and that's after the initial message is that no D6000 dock is detected.
I have totally the same process at the beginning:
a) the firmware update process stopped at 1/3 using the type-c interface. The dock turned to a brick.
b) I changed to type-A interface and then updated successfully.
PS：I am not using a DELL notebook ( a LG Gram notebook with thunderbolt interface ).
but the final result is quite different:
the USB hub in D6000 dock is still working. But network interface and all the three display interfaces can not work anymore.
Can anybody help me? Thanks .