Highlighted
Barb05
Copper

Hard-wired Internet Connection

Hi,

I have several Inspiron 6000 laptops connected to a work network...all are fine except 1. Here is what is happening:

The wireless connection works fine by itself, I'm able to connect to our LAN and the internet.

The hard-wired connection is able to connect to the LAN but not the internet (IE 7...also tried Firefox). No difference if the Windows firewall is on or off or if the Virus Scan is enabled/disabled.

When I hard-wired the laptop, the wireless no longer works.

Our network uses DHCP and I have checked all the settings (subnet, default gateway, DHCP server, DNS) and all seems to be well. An IP is being assigned to both the wireless and the wired cards.

I'm using XP Pro SP 2 and IE 7. I have reset the Winsock catalog (that didn't help).

Any suggestions would be appreciated. Also, I am not an IT person, I have googled and gone to the Micrsoft website to try and resolve this.

Thanks, Barb

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3 Replies
volcano11
Diamond

Re: Hard-wired Internet Connection

To help troubleshoot this problem, go to Start > Run and type cmd then hit the enter key.  In the command prompt window that opens, type ipconfig /all then hit the Enter key.  Copy the output of that command to a reply to this message and we can go from there.

Steve

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minhlhks
Copper

Re: Hard-wired Internet Connection

Hi All,

I have exactly the same problem, only I use Window 7 Professional, my laptop is Dell Studio XPS 1340 P9400.

I tried already to uninstall and reinstall the network driver, one downloaded from Dell page, one from Nvidia (network card is from Nvidia) but not working at all.

This is happening at office, where we have internet through switch, at home I use ADSL modem without any problem.

The DNS server address I did try some as consultation from internet but never work.

I did try restart the switch/ ADSL modem (at office) and no work.

This thing just happening in the last few days, before it's the same office, no problem, the ADSL modem is controled by IT and they said nothing change of the configuration.

Thanks for helping in this issue. Here in bellow is IPconfig /all result:

1st Case: using the Wireless connection without any problem

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LeHuyMinh-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Check Point Virtual Network Adapter F
ecureClient
   Physical Address. . . . . . . . . : 54-0F-AF-F0-76-10
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netwo
#2
   Physical Address. . . . . . . . . : 00-23-4D-EA-8C-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapt
   Physical Address. . . . . . . . . : 06-22-5F-6F-BC-53
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1515 Wireless-N Adapter
   Physical Address. . . . . . . . . : 00-22-5F-6F-BC-53
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::49:247:6ca4:678b%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, July 30, 2010 11:23:20 AM
   Lease Expires . . . . . . . . . . : Friday, August 06, 2010 2:53:23 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.78
   DHCPv6 IAID . . . . . . . . . . . : 234889823
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-05-44-D0-00-22-19-E1-D

   DNS Servers . . . . . . . . . . . : 203.162.4.191
                                       203.162.4.190
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.name
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-22-19-E1-D1-40
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:3096:1026:33d6:3f57:feb5(
erred)
   Link-local IPv6 Address . . . . . : fe80::1026:33d6:3f57:feb5%17(Preferre
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.domain.name:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DFE1CE1F-D2F9-41AC-96E9-DF9911806C56}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

2nd Case : Cable connection without internet

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LeHuyMinh-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.name

Ethernet adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Check Point Virtual Network Adapter Fo
ecureClient
   Physical Address. . . . . . . . . : 54-0F-AF-F0-76-10
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Networ
#2
   Physical Address. . . . . . . . . : 00-23-4D-EA-8C-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapte
   Physical Address. . . . . . . . . : 06-22-5F-6F-BC-53
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1515 Wireless-N Adapter
   Physical Address. . . . . . . . . : 00-22-5F-6F-BC-53
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : domain.name
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-22-19-E1-D1-40
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d5be:80ff:201:e799%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, July 30, 2010 11:22:29 AM
   Lease Expires . . . . . . . . . . : Saturday, July 31, 2010 11:51:20 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 234889753
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-05-44-D0-00-22-19-E1-D1

   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8BD0BBF4-0ECC-4A05-91F4-305AC52C94F4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1CC1132B-26F9-4EB0-BA1E-831A7946ED37}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.name
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DFE1CE1F-D2F9-41AC-96E9-DF9911806C56}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

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Moderator
Moderator

Re: Hard-wired Internet Connection

 minhlhks,

 

Did you install Windows 7 Profeccional yourself? If so, did you install the drivers in order? How to Install Drivers in Microsoft® Windows® on Dell Systems If you cannot find Windows 7 drivers, did you try installing the Vista drivers in the compatibility mode?

 

Right click on the drivers file, left click properties, left click compatibility. Change the compatibility to Vista. Then right click on the drivers, left click run as administrator.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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