How do I install again my wireless driver?

How do i see service tag of my computer?

And also in the product list there is inspiron 15R N5110. But mine says it is Inspiron N5010 what should i do?

I entered the service tag number and express service number. But it seems to be unable to verify it. I bought my computer in Japan. Does it make any difference?

My computer is inspiron 15r n5010

Hi barhlyush,

Please private message me the service tag of the system, I will check the system specifications and assist you further with installation of wireless card drivers.

To private message me please click my user name and click start conversation.

Awaiting your response!

Hi barhlyush,

Refer this link to locate the service tag of the laptop: http://dell.to/15D5X87

Please reply for any further help.

Hi

I do have a 15R 5537.

I have used my service tag to locate the appropriate drivers but nothing I've downloaded so far has installed successfully.

To this day I have not had wireless working.

What is the exact wireless controller I have?

Where are the appropriate drivers for Win7-64 and Win8-64?

Hi Pagkalis,

Please share the Operating System installed. Try pressing the key combination of 'Fn+F2' keys or just the 'F2' key to activate the WiFi and check if system is detecting any wireless network. Also, share the screenshot of the Device Manager with the Network Adapters and Other Devices expanded. Here are the steps:

• Press the key combination Windows Logo key + R key to open Run dialog box.
• Type in devmgmt.msc and click OK.
• The Device Manager windows will appear.
• Click on the sign next to Network Adapters and Other Devices to expand it.

Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

• Open Device Manager.
• Select your device and right click on it.
• Click Properties from the drop down list.
• Click Details and then click Device description button to select Hardware Ids.
• Share the Hardware Ids mentioned under Value.

Please reply with the information, I'll be happy to assist further.

I reinstalled my windows7 again, because my laptop was jamming so much. But i cant connect to internet via wireless. I dont have any other options to connect my computer to internet other than using wi fi. I think it says i didnt install the wifi driver. i tried something, but it didnt work. Please help btw i have inspiron 15r bought in the end of 2010

See Step 12 of Windows Reinstallation Guide/A Clean Install of Windows 7:

http://en.community.dell.com/support-forums/software-os/f/3524/t/19480753.aspx

Provide the hardware IDs of any unknown devices or network adapters listed.

Hi DELL-Saharsh K

Windows 8.1 preview x64 UK.

I removed the 1TB HDD the 15R 5537 came with and replaced it with the Samsung SSD 840 Pro.

The 'Flight mode' switch seems to be working fine. It does switch off the external wirelless I am using now.

I did notice that the wireless light has never been on, no matter whether the Flight mode is off or on.

The remaining 2 items not enabled in the Device Manager are:

Network Controller: PCI\VEN_168C&DEV_0036&SUBSYS_020C1028&REV_01

PCIe Simple Communications Controller: PCI\VEN_8086&DEV_9C3A&SUBSYS_05E91028&REV_04

Under Network Adapters:

Realtek PCIe FE Family Controller (PCI\VEN_10EC&DEV_8136&SUBSYS_05E91028&REV_07) is there and working finne (driver: 8.10.1226.2012)

Hi Pagkalis,

Thank you for sharing the information. You are missing the Chipset and Wireless card drivers. Please install the below mentioned drivers and check functionality.

• Wireless: http://dell.to/139hw2y
• Chipset: http://dell.to/1ahiobV
• Card Reader: http://dell.to/11Jd3tw

Hope this helps. Please reply if you have any questions.

The PCIe Simple Communications Controller: PCI\VEN_8086&DEV_9C3A&SUBSYS_05E91028&REV_04

remains as an issue in the Device Manager.

Hi

I did have the Chipset Intel 9.4.0.1017 driver installed as was thecard reader.

I had allready tried those drivers. The installation fails:

[07/13/13 17:17:47]

--- End of Vendor Software Log ---

[07/13/13 17:17:47] Vendor Software Return Code: 10

[07/13/13 17:17:48] logo.png

[07/13/13 17:17:48] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[07/13/13 17:17:48] Exit Code set to: 5 (0x5)

[07/13/13 17:17:48] Result: FAILURE

[07/13/13 17:17:51] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[07/13/13 17:17:51] Execution terminated at date-time 07/13/13 17:17:51

[07/13/13 17:17:51] ######

਍਍[07/13/13 17:18:07] Update Package Execution Started

[07/13/13 17:18:07] Original command line: "C:\Users\Work\Downloads\Network_Driver_DK2MK_WN_10.0.0.227_A00.EXE"

[07/13/13 17:18:07] DUP Framework EXE Version: 3.0.93.1

[07/13/13 17:18:07] DUP Release: DK2MKX02-00

[07/13/13 17:18:07] Intializing framework...

[07/13/13 17:18:07] logo.png

[07/13/13 17:18:08] User Command: attended

[07/13/13 17:18:08] DUP Capabilities Value: 39845887 (0x25FFFFF)

[07/13/13 17:18:08] DUP Vendor Software Version: 10.0.0.227

[07/13/13 17:18:08] Local System/Model Compatible with this Package? Yes

[07/13/13 17:18:08] Local System OS Version: 6.2.0.0

[07/13/13 17:18:08] OS Compatible with this Package? Yes

[07/13/13 17:18:08] Local System OS Language: EN

[07/13/13 17:18:08] Language Compatible with this Package? Yes

[07/13/13 17:18:11] Identified Behavior : attended

[07/13/13 17:18:11] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DK2MK_WN_10.0.0.227_A00\DUP1A6D.tmp

[07/13/13 17:18:11] Translated Command Line : Setup.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DK2MK_WN_10.0.0.227_A00\DUP1A6D.tmp"

[07/13/13 17:18:11] Path : C:\ProgramData\dell\drivers\Network_Driver_DK2MK_WN_10.0.0.227_A00

[07/13/13 17:18:11] Identified Behavior : attended

[07/13/13 17:18:11] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DK2MK_WN_10.0.0.227_A00\DUP1A6D.tmp

[07/13/13 17:18:11]

--- Start of Vendor Software Log ---

[07/13/13 17:18:11] ASCII payload log file detected.

[07/13/13 17:18:11] [2013-7-13 17:18:11]  Setup start up.

[2013-7-13 17:18:11]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DK2MK_WN_10.0.0.227_A00\DUP1A6D.tmp"]

[2013-7-13 17:18:11]  The current system isn`t supported.

[2013-7-13 17:18:11]  Setup end.(10)

[07/13/13 17:18:11]

--- End of Vendor Software Log ---

[07/13/13 17:18:11] Vendor Software Return Code: 10

[07/13/13 17:18:11] logo.png

[07/13/13 17:18:11] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED

[07/13/13 17:18:11] Exit Code set to: 5 (0x5)

[07/13/13 17:18:11] Result: FAILURE

[07/13/13 17:18:13] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DK2MK_WN_10.0.0.227_A00.txt

Problem solved.

I used 7zip to decompress the driver executable, then located the drivers and updated them manually through the Device Manager.

Clearly, there is something wrong with the installer.