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December 20th, 2014 13:00

Impossible to connect to internet

Hi,

Just got an Inspiron 17 AND cannot connect tO my internet, Any idea why? I do connect with mi iPhone though. Thanks!

412 Posts

December 20th, 2014 14:00

Hey Timota,

A few questions to help us out here:

1) How are you connecting to the internet? WiFi or ethernet?

2) Are you using a router provided by your ISP?

3) How many other devices are on your network?

4) Assuming you're using WiFi: Do you know if you're using a 2.4GHz or 5GHz signal?

5) Does your iPhone have the personal hotspot enabled? If so can you connect to the internet via the connection to your iPhone?

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