Timota
1 Copper

Impossible to connect to internet

Hi,

Just got an Inspiron 17 AND cannot connect tO my internet, Any idea why? I do connect with mi iPhone though. Thanks!

0 Kudos
1 Reply
gregory.jones
3 Silver

RE: Impossible to connect to internet

Hey Timota,

A few questions to help us out here:

1) How are you connecting to the internet? WiFi or ethernet?

2) Are you using a router provided by your ISP?

3) How many other devices are on your network?

4) Assuming you're using WiFi: Do you know if you're using a 2.4GHz or 5GHz signal?

5) Does your iPhone have the personal hotspot enabled? If so can you connect to the internet via the connection to your iPhone?

___________________________________________
Alienware 13 (late 2014) - Core i5-4510u, 12GB, 480GB PNY XLR8 SSD, nVidia 860M, Graphics Amp: PNY GTX 960
Inspiron 11-3180 (late 2018) - A6-9220e, 4GB, 32GB eMMC
Inspiron Micro Desktop (mid 2015) - Celeron, 4GB, 32GB eMMC
Feel free to call me Greggers
jim_survak on Alienware Arena
Other: iPhone XR, iPad Air, Mac mini, Hisense Chromebook (ARM-powered)
Retired and Donated to charity: Inspiron 530, Inspiron Mini 10, Inspiron M5030 (donated to mom, she's a charity case :P), XPS 720 Red & Silver, Venue 8 Pro - Red edition, Inspiron 11-3162
0 Kudos