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February 16th, 2017 09:00

Inspiron 3650 loses internet connection randomly.

Called Dell tech support, useless.

windows 10, Inspiron 3650 loses internet connection intermittently, still connected to wifi.  When I re-boot wi-fi is connected and internet connection works again for a while.

Using Dell 1707 Wireless card 802.11b/g/n.

Driver 10.0.0.341

Ideas?

Thanx, Lance

Community Manager

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54.2K Posts

February 20th, 2017 07:00

Do other computers using WiFi have the same issues? Did you remove all checks from the 1707 power management tab in the Device Manager? See mine below =


Image


4 Posts

February 20th, 2017 10:00

Four other devices continue to work fine, connecting and staying connected to internet/wi-fi.  

The Dell issue started about 10 days ago, had worked fine for about 3 months (not lost internet connection).

Yes, have same checks as yours in Power management.

Community Manager

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54.2K Posts

February 21st, 2017 05:00

The Dell issue started about 10 days ago, had worked fine for about 3 months (not lost internet connection).
* And what 1707 wifi driver were you using prior to 10 days ago?

Yes, have same checks as yours in Power management.
As in you removed all checks?

4 Posts

February 21st, 2017 07:00

And yes, all checks removed in power management.

4 Posts

February 21st, 2017 07:00

I'm assuming the same... it was dated mid-2016 if I recall correctly.  

Any way to check the "history" of which driver was running at a specific time?

Community Manager

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54.2K Posts

February 22nd, 2017 05:00

You will have to check the Windows Updates history to see if it installed a WiFi driver.

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