Inspiron 600m ethernet controller

Question

after reinstalling XP Home and all the drivers, my ethernet controller driver is not being recognized.  The chipset is in, audio, video, network (wired and wireless), and communication drivers have all been installed.......but the ethernet controller driver is not installing properly and therefore doesn't work.  any thoughts?  Tag #7rsnc61

volcano11 · Answer

Checking the original system configuration using your service tag indicates that you probably have the Boadcom 440x integrated controller. The drivers for that are at:

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_PM_600M&os=WW1&osl=en&deviceid=2966

If you ordered the Broadcom 570x Gigabit controller as an option (not indicated by the original system configuration, but possible), the drivers for that are at:

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_PM_600M&os=WW1&osl=en&deviceid=2967

Steve

rbassett007 · Answer

I do have the Boadcom 440x controller and I've already installed the driver from Dell's support site, but the driver isn't installing properly.  After I run the driver setup, the ethernet controller still doesn't recognize the driver; it's almost as though the driver installation isn't working properly.  What do I do if Dell's driver software isn't working?

rbassett007 · Answer

that was a great suggestion......but it still didn't recognize the driver.......is there anything that could be conflicting with the driver install?  I can't think of anything else that might resolve this issue.   Randy

volcano11 · Answer

See if the drivers obtained directly from Broadcom will install correctly: http://www.broadcom.com/drivers/downloaddrivers.php Steve

volcano11 · Answer

Make sure that the network controller is enabled in the BIOS. If it is, does the ethernet adapter show up in Device Manager? If so, try removing it from Device Manager, rebooting, then reinstalling the driver.

Steve

rbassett007 · Answer

the network controller is enabled in the BIOS, and the ethernet adapter does show up in Device manager.  I then uninstalled the ethernet adapter, rebooted, then tried to reinstall the driver, but the same thing occurs...the driver set up doesn't seem to finish installing....it gets part of the way through installation then disappears..........

volcano11 · Answer

Does Device Manager indicate problems with the device after your attempts to install the drivers? What happens if you try manually install the drivers through device manager and pointing to the driver installation file in the folder where the downloaded drivers were decompressed?

Steve

rbassett007 · Answer

Yes, device manager does indicate problems with the device after I attempt to install the drivers....it states there is no driver for the device. I've tried to manual driver installation through device manager and I get the same issue. I think I've tried just about everything I can.........after I've exhausted all possibilities, what do I do next?

Randy

volcano11 · Answer

Everything is pointing to a bad network controller.  Since it is integrated on the motherboard, you will have  call Dell Technical Support.  Hopefully you are still under Warranty.   Steve

NemesisDB · Answer

just for fun try the gigabit drivers in case you are mistake about which you have?  also, press F12 at the dell screen, select diagnostics, and run any tests you can on the network adapter.

SDH45 · Answer

Hello,

I am having the exact same issue with my Ethernet connection after a Windows XP reinstall. I went thru the same steps as you with no luck. Dell claims that it is a software issue and not hardware related but I disagree. Have you had any resolution?

Thanks,

SDH45

Networking, Internet, & Bluetooth

Inspiron 600m ethernet controller

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