mpanasy
1 Nickel

Inspiron 660 desktop keeps losing wireless connection

Hi all,

I bought this Desktop 660 on Black friday and It's been giving me issues ever since!

I have contacted Support and nothing seems to fix it. 

The drivers and everything have been updated. The wireless card and antenna has been replaced. The issue still remains. 

Its intermittent and occurs apx 5 times a day! 

Anyone experience this before?? Any fixes?

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15 Replies
7 Plutonium

RE: Inspiron 660 desktop keeps losing wireless connection

Hi mpanasy,

I'm moving your message to the wireless forum for more help.

Good luck!

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Moderator
Moderator

RE: Inspiron 660 desktop keeps losing wireless connection

mpanasy,

What virus program and firewall are you using?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mpanasy
1 Nickel

RE: Inspiron 660 desktop keeps losing wireless connection



OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free

Registered Organization:

Original Install Date: 12/12/2013, 11:22:51 PM
System Boot Time: 2/9/2014, 1:24:11 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 660
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~3101 Mhz
BIOS Version: Dell Inc. A11, 10/14/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 12,160 MB
Available Physical Memory: 9,357 MB
Virtual Memory: Max Size: 14,016 MB
Virtual Memory: Available: 10,972 MB
Virtual Memory: In Use: 3,044 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 38 Hotfix(s) Installed.
[01]: KB2899189_Microsoft-Windows-CameraCodec-Package
[02]: KB2862152
[03]: KB2868626
[04]: KB2876331
[05]: KB2883200
[06]: KB2884101
[07]: KB2884846
[08]: KB2887595
[09]: KB2888505
[10]: KB2891214
[11]: KB2892074
[12]: KB2893294
[13]: KB2893984
[14]: KB2894029
[15]: KB2894179
[16]: KB2898108
[17]: KB2898514
[18]: KB2898785
[19]: KB2900986
[20]: KB2901101
[21]: KB2902816
[22]: KB2902864
[23]: KB2902892
[24]: KB2903939
[25]: KB2904266
[26]: KB2904440
[27]: KB2906956
[28]: KB2907800
[29]: KB2907997
[30]: KB2908174
[31]: KB2909569
[32]: KB2911134
[33]: KB2913152
[34]: KB2913270
[35]: KB2913320
[36]: KB2916626
[37]: KB2917993
[38]: KB2929825
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1506 802.11b/g/n (2.4GHz)
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.121
[02]: fe80::f480:1f0:1ca9:4ecd
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

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Moderator
Moderator

RE: Inspiron 660 desktop keeps losing wireless connection

mpanasy,

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.



Click on Advanced. Look and see if this adapter has Antenna Diversity. If it does have Antenna Diversity, change it from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.


 

If you continue to have connection problems, please run Network Interface and post that information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mpanasy
1 Nickel

RE: Inspiron 660 desktop keeps losing wireless connection

The network drivers were already updated. Prior to replacing the hardware, tech support updated the drivers and it fixed the issue for 2 weeks and it came back.  

Power options and properties are correct.

Right now, I only been on this desktop for an hour or so and it hasn't gone out yet.  So still evaluating...


There is 1 interface on the system:

Name : Wi-Fi
Description : Dell Wireless 1506 802.11b/g/n (2.4GHz)
GUID : a10546d4-d53e-47df-af88-f81711e557d2
Physical address : 0c:84:dc:c1:d9:aa
State : connected
SSID : MeekoNet
BSSID : 20:4e:7f:b1:cf:e6
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 150
Transmit rate (Mbps) : 150
Signal : 98%
Profile : MeekoNet

Hosted network status : Not available

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Moderator
Moderator

RE: Inspiron 660 desktop keeps losing wireless connection

mpanasy,

Try channel 11 in your wireless router?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Highlighted
silhouttejames
1 Nickel

RE: Inspiron 660 desktop keeps losing wireless connection

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.


Click on advanced. Look for antenna diversity. Some adapters have this and some don't. If your adapter has antenna diversity, change it from Auto to Aux.(can you let me know so I can add this to my notes)

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Tags (2)
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mpanasy
1 Nickel

RE: Inspiron 660 desktop keeps losing wireless connection

I did that and it's not working either. I took everyone's suggestions and my internet just went out twice in one hour. 

This is getting very frustrating! 

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phouse57
1 Copper

RE: Inspiron 660 desktop keeps losing wireless connection

i am having the same problem with my 660s.  it seems to only happen when computer goes to sleep because of inactivity.  the computer wakes up fine, but WiFi does not reconnect.  i have to actually reset modem and router to reconnect WiFi.  is this when your problem occurs?

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