Highlighted
2 Bronze

Installed Windows 7, need drivers

Hi, I recently installed Windows 7, 64-bit on my Dell Optiplex 990 but internet is not working.  I get this message: "Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-instal the driver."  I think I need to download some drivers from the Dell website but I need help going through and selecting.  I am following these instructions: 

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=268873

And downloading drivers from here:

http://www.dell.com/support/drivers/us/en/555/ServiceTag/<ADMIN NOTE: Service tag removed per privacy policy>?retrieveState=True

Can you please help me narrow down/re-order the drivers I need to install?

1.  Desktop System Software:  Dell System Software, v.6.3.4, A06

2. Chipset:  (A) Intel Unified AMT 7 Management Interface Driver, v.7.1.20.119, A02; (B) Intel Chipset Software Installation Utility, v.9.2.0.1019, A01

3. PCMCIA?

4. Intel Storage: (A) Seagate ST3250312AS (250G, 3.5", 20mm, SATA, 6Gb/s, 7200, 512n), ST3320413AS (320G, 3.5", 20mm, SATA, 6Gb/s, 7200, 512n), ST3500413AS (500G, 3.5", 20mm, SATA, 6Gb/s, 7200, 512n), ST31000524AS (1T, 3.5", 26mm, SATA, 6Gb/s, 7200, 512n), v.JC49, A02; (B) Firmware:Desaru2D(2.5",SATA,3Gb/s,7200,512e); (C) Firmware:Julius(2.5",SATA,3Gb/s,7200,512e); (D) Western Digital WD2500AALX 250GB 3.5 7200 RPM SATA3.0, WD3200AALX 320GB 3.5 7200 RPM SATA3.0, WD5000AALX 500GB 3.5 7200 RPM SATA3.0, WD10EALX 1T 3.5 7200 RPM SATA3.0, v.19.01H19, A00

5. Audio: Realtek ALC269 HD Audio, v.6.0.1.5883, A05

6. Video: none available for 64-bit?

7. Network: (A) Intel 825xx Gigabit Platform LAN Network Device, v.11.13.51.0, A02; (B) Intel 825xx Gigabit Platform LAN Network Device, v.11.8.81.0, A00; (C) 

Intel 825xx Gigabit Platform LAN Network Device, v.15.7.176.1, A00
Thank you!
Kelsey
0 Kudos
5 Replies
Highlighted
Moderator
Moderator

Re: Installed Windows 7, need drivers

Hi Kelsey,

Welcome to the community.

Please proceed with the installation as advised in the article. If you are unable to get one of the device then, it might not be available on your system.

You would not have PCMCIA slot in the system and you can download the video drivers from here:

http://dell.to/11KIJMm

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

0 Kudos
Highlighted
2 Bronze

Re: Installed Windows 7, need drivers

Thanks, so I need all of the ones that are listed?  For example under Intel Storage, there are 4 drivers available for download.  I am going to need all of these?

0 Kudos
Highlighted
2 Bronze

Re: Installed Windows 7, need drivers

Well in the mean time, I tried installing the first one (Dell System Software, v.6.3.4, A06).  I got this message:

Your operating system is Windows Vista. This installation package is designed for Windows XP. There is a separate installation package for Windows Vista. Please install the appropriate installation package for your operating system.

I don't understand why it says this.  I just installed Windows 7 on here yesterday.

0 Kudos
Highlighted
2 Bronze

Re: Installed Windows 7, need drivers

nevermind, got it

0 Kudos
Highlighted
Moderator
Moderator

Re: Installed Windows 7, need drivers

Hi kmaher,

Apologies for the delayed reply.

Its great to hear that issue has been resolved to your satisfaction. If you have any queries in future feel free to contacts us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

0 Kudos