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Intel Centrino Advanced N +WiMax 6250 major issue
I just bought an Inspiron 14R from Dell today, brought it home, and there is no way to get the laptop to use the wifi connection. The option to select wifi only is greyed out in the software and all i have in device manager is the WiMax and not a normal wifi adapter. I spent 2 hours with a tech in dell support chat and eventually they gave up because after uninstalling and reinstalling everything multiple times, it just would not find the wifi card in the system. System restore back to original factory didn't help either.
I just bought this thing! I need just normal wifi to work. My audio doesn't work either on the system. I've scoured the internet but haven't found anything of help. Can anyone out there help? I have a callback scheduled for tomorrow but if i can fix it myself that would be great.
PudgyOne
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30.3K Posts
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May 29th, 2011 06:00
Spinal77,
Is the wireless adapter enabled in the BIOS, press F2 at the Dell Screen.
Is the wireless adapter enabled in device manager? Is it listed?
Is the wireless adapter enabled in Windows Mobility Center?
Try running Finding System Information remnove your product ID and post the rest of the information back here.
Rick
Spinal77
5 Posts
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May 29th, 2011 08:00
I got systeminfo to work by following some instructions on the net:
Host Name: JON-LAPTOP
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: jon
Registered Organization: Microsoft
Original Install Date: 5/29/2011, 12:10:53 AM
System Boot Time: 5/29/2011, 9:39:49 AM
System Manufacturer: Dell Inc.
System Model: Inspiron N4010
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2533 Mhz
BIOS Version: Dell Inc. A13, 3/31/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,893 MB
Available Physical Memory: 2,652 MB
Virtual Memory: Max Size: 7,783 MB
Virtual Memory: Available: 6,015 MB
Virtual Memory: In Use: 1,768 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\JON-LAPTOP
Hotfix(s): 35 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2446710
[07]: KB2479943
[08]: KB2484033
[09]: KB2487426
[10]: KB2488113
[11]: KB2491683
[12]: KB2492386
[13]: KB2497640
[14]: KB2503658
[15]: KB2505438
[16]: KB2506014
[17]: KB2506212
[18]: KB2506223
[19]: KB2506928
[20]: KB2507618
[21]: KB2508272
[22]: KB2508429
[23]: KB2509553
[24]: KB2510531
[25]: KB2511250
[26]: KB2511455
[27]: KB2515325
[28]: KB2522422
[29]: KB2524375
[30]: KB2533552
[31]: KB2534366
[32]: KB2541014
[33]: KB958488
[34]: KB976902
[35]: KB976932
Network Card(s): 3 NIC(s) Installed.
[01]: Atheros AR8152 PCI-E Fast Ethernet Controller
Connection Name: Local Area Connection
DHCP Enabled: No
IP address(es)
[01]: 192.168.1.8
[02]: fe80::85f0:24db:4241:b5b
[02]: Intel(R) Centrino(R) WiMAX 6250
Connection Name: Local Area Connection 2
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Spinal77
5 Posts
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May 29th, 2011 08:00
1. Yes its enabled in bios.
2. No its not listed in device manager, only the wimax portion.
3. No, there is not an option for it in mobility center.
Furthermore systeminfo returns an error when it gets to network card information: ERROR: Provider Load Failure
PudgyOne
9 Legend
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30.3K Posts
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May 29th, 2011 13:00
Spinal77,
Interesting. Looks like it's not fully installed.
Try the instructions at...
Installing My Wi-Fi Technology
The pictures help to install it.
Rick