Rodnccd
1 Copper

Internet Connection

I have a dell wireless 1397card.  Having problems connecting to internet.  I am able to connect to wireless network but no internet connection.  It has worked successfully all times before (2 years) but now will not connect.  Only troubleshoot suggestion is to power down router but issue is that every other wireless device will connect.  No changes on the computer but no connection.  Suggestions

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15 Replies
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aurie
1 Copper

Re: Internet Connection

I'm having this same problem now.. mine's a Dell Wireless 1703

bought the dell XPS 8500 in June, been working fine till today, all the sudden I have no internet access. It connects, but no internet access.

Trouble shoot does the check, resets and asks me to disable firewall. Tried it, no difference. I have even rebooted my modem. Nothing for the Dell.

Every other device at home works i.e. other PCs, smartphones, etc. I have to use another laptop now to get online help.

What's up, Dell???

And today's a public holiday here, no calls will be entertained.

I just bought this thing in June and I ran the warranty check, the site says out of warranty?!? what the hell?!?! I can't even EMAIL for support now!

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doraem66
1 Copper

Re: Internet Connection

Me too, out of sudden today cannot access to internet. gateway is connected but not to internet. even mobile broadband toggle also dont work. I also bought in june and they also say out of warranty!!

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aurie
1 Copper

Re: Internet Connection

i ordered mine during the IT fair.

yours too??

if this is a Dell problem, then i won't try and mess around with the system in case i make more problems 😕

dohhh..... so, what now, we have to wait till tuesday???

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yes2mi
1 Copper

Re: Internet Connection

I am having the same trouble. I had to run a system restore. Once I did that, I was able to connect to the Internet again. I am running McAfee Security. There seems to be some conflict between Dell computers and one of the latest McAfee updates. As soon as the update installs, I can't connect to the Internet. I'm still trying to resolve the issue, checking these forums, etc. Also, I am trying to block the McAfee update from installing AGAIN until I can find a solution--or DELL and McAfee get their act together.

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aurie
1 Copper

Re: Internet Connection

omigosh.. sigh.. i use mcafee too 😕

i don't like the idea of doing system restore as i dont back up often and i dont know what data i'll "lose" if i restore...

what happens if i uninstall mcafee? 😛 heh.... use something else perhaps...

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doraem66
1 Copper

Re: Internet Connection

My issue had solved!

Culprit could be the recent update of realtek.

I restore in safe mode and now all works fine.

aurie
1 Copper

Re: Internet Connection

i just did the system restore too and can get online now 😄

have switched off my mcafee automatic updates too, just in case...

aurie
1 Copper

Re: Internet Connection

now the next issue is the warranty! *looks for another relevant thread*

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sondancia
1 Copper

Re: Internet Connection

call mcafee...fixed it for me.  They're overflowing with calls because of issue.  Updates are culprits.

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