CanadianGrl81
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Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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My problem has been happening for like 3 or 4 days now. Internet works on everything but when I turns my laptop on, the internet goes out on everything, Could anyone help me with a solution to this problem. Thanks!

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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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CanadianGrl81,

 

Try reading...

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

If the article does not help solve the problem, Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

Also include the virus program and firewall you're using.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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CanadianGrl81
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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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Thanks, I will try it once I goes to get off, really don't want to try it now ... don't wanna lose internet on everything, its kinda weird, internet work on PS3 fine, but once I starts my computer up, it goes out everywhere, then I got to restart modem/router 3 or 4 times before I can finally get the internet working. Thanks for the help!

When I run a ipcong /all ... how do I post it all back here? .. I tried that earlier, also I'm using a windows 7, will that work?

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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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CanadianGrl81,

 

Instructions in the ipconfig /all area on how to copy and paste.

 

 

Rick

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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CanadianGrl81
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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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Whenever my internet goes out though, all the lights on the modem and router are still lit up like they are suppose to and even sometimes the internet connection bar is showing how its suppose to normally show.

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CanadianGrl81
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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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I checked, and I do not have McAfee on my computer but I do have MCPR, which is involved with McAfee, don't know what it exactly is though

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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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CanadianGrl81,

 

Use the McAfee Removal Tool then restart the computer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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CanadianGrl81
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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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Where is the product ID? ... I can't find it

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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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CanadianGrl81,

 

If you run the Finding System Information there will be a product ID.(preferred) Works for Vista and Windows 7 but not for XP systems.

 

If you run an ipconfig /all log, there will not be one.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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CanadianGrl81
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Re: Internet Disconnecting When Turning Laptop On!! PLEASE HELP!!

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ok I ran a ipconfig /all and here it is .....

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Sheena>ipconfig/all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Sheena-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

  DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection 2:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

  Physical Address. . . . . . . . . : A2-A4-DE-42-86-3F

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . : Belkin

  Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter

  Physical Address. . . . . . . . . : 90-A4-DE-42-86-3F

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::f072:e075:3430:862f%11(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : September-02-12 7:01:39 PM

  Lease Expires . . . . . . . . . . : October-10-48 11:33:09 AM

  Default Gateway . . . . . . . . . : 192.168.2.1

  DHCP Server . . . . . . . . . . . : 192.168.2.1

  DHCPv6 IAID . . . . . . . . . . . : 311469278

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-70-1A-C6-18-03-73-51-9D-D2

  DNS Servers . . . . . . . . . . . : 192.168.2.1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro

ller (NDIS 6.20)

  Physical Address. . . . . . . . . : 18-03-73-51-9D-D2

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : Belkin

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CC07F39F-B81E-4929-88C2-177AAE06E7D2}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::344b:36ae:b3f4:e7d6%20(Preferred)

  Default Gateway . . . . . . . . . :

  DHCPv6 IAID . . . . . . . . . . . : 570425344

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-70-1A-C6-18-03-73-51-9D-D2

  NetBIOS over Tcpip. . . . . . . . : Disabled

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