Latitude E6510 cant connect to internet

Hi,

I would recommend deleting your wireless profiles, rebooting your system, and allowing the E6510 to create a new wireless connection to the router.

Try that and see if it works.

Todd

Thanks Todd, but I cant do it, because in "Network and sharing center" there is no task "Manage wireless networks", only "change  adapter settings" and "change advanced adapter settings". It also says, on that page, "you are currently not connected to any network" and :local area connection network cable unplugged".  Any other suggestion?

Hi,

Even though I'm not using wireless in this laptop (Win7) it still has the option for managing wireless networks because my wireless is turned on and the card is active.  Try this link from Microsoft to show how to get to the "Manage Wireless Networks" directly.    You may want to physically reseat the card as well, to see if that helps the system acknowledge it.

But you said you went into Device Manager and it shows the card active and no bangs or alerts are listed for the wireless card, correct?  (BTW, which wireless card?  Intel, obviously, but let me know which model)  

Not sure which Intel driver version you're using, but the "does not support Proset" error message is weird.  Maybe try rolling back to an earlier version of the driver?

Assuming your card is one of these:   Intel 6235/6300/6250/6205/6200 WiFi Driver

The latest version on our site is Intel Version 16.1.1, A06, that was released in Oct 2013.  Is that what you have on your system currently?

Todd

Hi Todd,

the link helped me find "manage wireless network", so I deleted all profiles and rebooted, but to no effect. In device manager, under "Network adapter", are listed: Intel 25LM gigabit network connection, Intel centrino advanced N6200 AGN and Microsoft Virtual Wifi miniport adapter.

Can you give me a link on how to reseat the card?

Here is a link to the service manual for the E6510.   Instructions on removing (or reseating) the wireless card start on page 51. 

Todd

I did reseat the wireless card but alas, no improvement. Any other idea?

Device manager says everything enabled and working fine. Diagnostic tool: hardware test failed "driver version does not support Intel PROset/ wireless."

I keep coming back to this and I'm not sure why you're getting this error or what it represents.  Did we try removing all the Proset software and Intel drivers and trying to install them again from scratch?  

Todd

Unfortunately, the problem returned. I lose wifi connection without doing anything, as if the switch is suddenly turned off. Then, hours later, the connection returns, again without cause that I'm aware off. Very strange and annoying.