Mart_2
1 Copper

Losing network connection (Dell XPS 8500)

Hi all,

I am having a very frustrating problem with my new Dell XPS 8500's wireless connection - Dell Wireless 1703 802.11b/g/n (2.4GHz). Basically, I am losing my network connection every couple of minutes. The process goes something like this:

1) Not connected - Connections are available

2) My network dissapears completely (yet all other local networks are still visible) for a matter of seconds then reappears

3) I try to connect and receive "Windows was unable to connect"

4) I press "Troubleshoot problems"

5) "Resolving problems", "Resetting network adapter", "Troubleshooting has completed"

6) Problem with wireless adapter or access point - Fixed

7) I am reconnected to the network/internet with a full 5 bars

8) Process repeats itself five minutes later

 

I have been able to come to a conclusion that is not the adapter, or the router, but some sort of compatibility issue as:

a) I have tried connecting to a different wireless network and it has worked fine

b) There are other systems in the household that connect to the network and are not experiencing the same issue

 

It is not a distance issue as router is 2 meters away from the adaptor with nothing inbetween, the other systems that use the network are much further away.

 

What I have tried so far:

- Changing the channel from "Auto" to a set number

 

The router is a Belkin N300 Wireless N.

 

I do not have much knowledge when it comes to networking so please ask for any further information which may be required and I will provide it. Any help is greatly appreciated.

 

Many thanks,

Mart

 

(P.S. In the time it has took me to write this, I have lost my connection 9 times).

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14 Replies

Re: Losing network connection (Dell XPS 8500)

HiMart,

You may try changing the settings on the Wireless adapter by performing the following steps:

1.       Click Start > Right-click Computer > Click Properties.

2.       Click Device Manager in the upper left corner. (If you are prompted to continue by the User Account Control, click Continue).

3.       In the Device Manager window, click the next to Network Adapters.

4.       Double-click the Dell Wireless WLAN Card.

5.       Click the Advanced tab.

6.       In the ‘Property’ box, click to highlight AP Compatibility Mode, select Broader Compatibility under ‘Value’ from the drop-down menu.

7.       In the ‘Property’ box, click to highlight Minimum Power Consumption, select Disabled under ‘Value’ from the drop-down menu.

8.       Click OK.

You may also try matching the channel on the wireless adapter of the system and router. Another good idea would be to delete the profile of your wireless network from the system and then create a new profile for the network by performing the following steps:

1. Click Start->Control Panel, Select Network and Internet, and then click Network and Sharing Center.

2. In the task list, please choose Manage wireless networks.

3. In the Network table, please select the existing profiles and click Remove.

4. You may see a warning dialog box, just click OK.

5. Then you go back to Network and Sharing Center dialog box, and choose Change adapter settings -> right click Wireless Network Connection -> click Connect/Disconnect.


6. Click the refresh button to view available wireless networks. Select the correct network which you want to connect, double click it or click Connect button.


Let me know if you need any information or assistance. I will be glad to help.

Thanks and regards,
GauravS
#iworkfordell

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Mart_2
1 Copper

Re: Losing network connection (Dell XPS 8500)

Hi Gaurav,

Thank you a lot for your help.

I was unable to try your first suggestion, I could get up to step 5 but unfortunately I am not provided the options that you mentioned.

I have also tried deleting the profile and reconnecting, but to no avail.

Do you have any suggestions regarding my router settings? Also, I am unsure how to match the channel.

Many thanks,

Mart

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Moderator
Moderator

Re: Losing network connection (Dell XPS 8500)

Mart,

 

Experiment, try changing the type of security from WPA to WEP or no security. How is the connection now?

 

I have had members have problems with Belkin products having problems determining the difference between WPA-PSK(TKIP) Security(Personal) and WPA-AES, so there are connection problems.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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dcevans
1 Copper

Re: Losing network connection (Dell XPS 8500)

I am experiencing a similar problem with the LAN card. I'm connected to the my router and the internet fine. Then the internet connection randomly drops.  I can still access everything on my home network from the XPS 8500 and other machines can access the internet. So, it's local to the XPS 8500.  If I disable / enable the local area connection, access to the internet is restored.

I replace the drive from the support site, however, it's seems to be the same version as shipped with the computer - 7.50.1123.2011 dated 11/23/2011.

Does anyone have any thoughts?

Thanks,

David

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Re: Losing network connection (Dell XPS 8500)

Hi dcevans,

In order to provide the right WLAN card drivers for your computer, please private message the system service tag, contact number and registered owner’s name. 
To private message, accept my friend request; click on my user name and click start conversation. 

Please reply with results.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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Highlighted
rsblack7
1 Copper

Re: Losing network connection (Dell XPS 8500)

Hello, My name is Riley.
Im pulling my hair out trying to figure out why my companies numerious Dell XPS 8500 systems are constantly losing wired ethernet connectivity.
These xps 8500 systems are the only ones on my network experienceng such issues.
Any help would be greatly appreciated as I figured I would try to communicate on here rather than on the telephone.....

My companies name is xceligent. inc. and im IT Tech.

These are the systems im having issues with...

<Admin Note:7 service tags removed per privacy policy~RK>

All of these systems are fully updated and they are the only ones on my network experienceing the same issues.

Thanks,
Riley

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Kevs Dell
1 Copper

Re: Losing network connection (Dell XPS 8500)

I am having the exact problem with my xps 8500, however I am using windows 8 64 bit home premium. My wireless adapter is the DW 1703 and my router is a Linksys e3000. Also, my networked wireless HP printer keeps going offline. The only way I have been able to get it to work is delete it from my devices then reinstall it. However it has been necessary to execute this process several times daily. I have run the troubleshooter several times and it indicates I should contact my network administrator, and that happens to be ME!!

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SpicyG1965
1 Copper

Re: Losing network connection (Dell XPS 8500)

I'm having the same problem with mine but only for about a week...  I've had the machine since  Fall 2012

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Re: Losing network connection (Dell XPS 8500)

Hi SpicyG1965,

I would like to know if you have tried the steps provided by Gaurav and Rick in the above post, also please provide the operating system installed in the computer.

I will be glad to assist you further.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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