Highlighted
fish8037
1 Copper

Lost all internet connectivity

My daughters Studio 17 laptop lost all internet connectivity. Wired and Wireless. I have been searching all kinds of threads but don't seem to find a solution to this issue. I have done two systems recoveries to earlier dates when we know it was working to no avail. I have 3 other computers on this network and none are experiencing any issues. I did just change from DSL to cable broadband, but the computer was fine until Monday night. Not sure what is going on. Does anyone know if a system recovery will undo Windows updates? The most recent updates took place on 1/4/2012, which is about the time the problem showed up. I am going to uninstall those updates, 2 Security Update for Windows, and see what happens. Stand by. No good. It didn't help. I see a lot of people who are having the same problem here recently so something must have changed. Any suggestions or assistance will be appreciated. Thanks

 

Windows 7

Dell Studio 17 Model PP33L

Microsoft Security Essentials

Windows Firewall

0 Kudos
8 Replies
7- Thorium

Re: Lost all internet connectivity

fish8037,

 

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Telson A
4 Tellurium

Re: Lost all internet connectivity

fish8037,

My friend had the same issue, although the system was shutdown during the updates installation. Check your device manager, most prolly the network drivers are corrupted.

Start 'Command prompt' as administrator and then type 'sfc /scannow'

Forum Member Since 2010

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fish8037
1 Copper

Re: Lost all internet connectivity

I appreciate your assistance. If I cannot get it working this weekend I am going to do the utimate and clean out and clean load. I am not real comfortable about posting my info on the web as it gives out my IP address, Mac address and some other info. Can you tell me what you are looking for and I can reply. Thanks

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Telson A
4 Tellurium

Re: Lost all internet connectivity

Fish,

The IP address which is recorded in 'System Information' is the internal IP address and is useless to a person who is sitting elsewhere in the world.

I can assure you that you can put the information removing the 'Product ID'....

Forum Member Since 2010

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fish8037
1 Copper

Re: Lost all internet connectivity

Telson A and Rick,

Here is the system info

Host Name:                 MICHAELA-PC

OS Name:                   Microsoft Windows 7 Ultimate

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Michaela

Registered Organization:  

Product ID:                

Original Install Date:     12/20/2010, 8:45:59 PM

System Boot Time:          1/6/2012, 2:41:32 AM

System Manufacturer:       Dell Inc.

System Model:              Studio 1537

System Type:               X86-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: x64 Family 6 Model 23 Stepping 6 GenuineIntel ~2244 Mhz

BIOS Version:              Dell Inc. A09, 5/27/2009

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory:     3,037 MB

Available Physical Memory: 2,143 MB

Virtual Memory: Max Size:  6,072 MB

Virtual Memory: Available: 5,042 MB

Virtual Memory: In Use:    1,030 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\MICHAELA-PC

Hotfix(s):                 75 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2305420

                          [04]: KB2393802

                          [05]: KB2425227

                          [06]: KB2446710

                          [07]: KB2475792

                          [08]: KB2476490

                          [09]: KB2478662

                          [10]: KB2479628

                          [11]: KB2479943

                          [12]: KB2484033

                          [13]: KB2485376

                          [14]: KB2488113

                          [15]: KB2491683

                          [16]: KB2492386

                          [17]: KB2497640

                          [18]: KB2502285

                          [19]: KB2503658

                          [20]: KB2503665

                          [21]: KB2505438

                          [22]: KB2506212

                          [23]: KB2506223

                          [24]: KB2506928

                          [25]: KB2507618

                          [26]: KB2507938

                          [27]: KB2508272

                          [28]: KB2508429

                          [29]: KB2509553

                          [30]: KB2510531

                          [31]: KB2511250

                          [32]: KB2511455

                          [33]: KB2515325

                          [34]: KB2518869

                          [35]: KB2522422

                          [36]: KB2524375

                          [37]: KB2529073

                          [38]: KB2530548

                          [39]: KB2532531

                          [40]: KB2533552

                          [41]: KB2533623

                          [42]: KB2534366

                          [43]: KB2536275

                          [44]: KB2536276

                          [45]: KB2539635

                          [46]: KB2541014

                          [47]: KB2544893

                          [48]: KB2545698

                          [49]: KB2547666

                          [50]: KB2552343

                          [51]: KB2555917

                          [52]: KB2556532

                          [53]: KB2559049

                          [54]: KB2560656

                          [55]: KB2562937

                          [56]: KB2563227

                          [57]: KB2563894

                          [58]: KB2564958

                          [59]: KB2567053

                          [60]: KB2567680

                          [61]: KB2570791

                          [62]: KB2570947

                          [63]: KB2572077

                          [64]: KB2579686

                          [65]: KB2586448

                          [66]: KB2588516

                          [67]: KB2607712

                          [68]: KB2616676

                          [69]: KB2617657

                          [70]: KB2620704

                          [71]: KB2641690

                          [72]: KB958488

                          [73]: KB976902

                          [74]: KB976932

                          [75]: KB982018

Network Card(s):           2 NIC(s) Installed.

                          [01]: Broadcom NetLink (TM) Gigabit Ethernet

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

                          [02]: Dell Wireless 1397 WLAN Mini-Card

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.2.1

                                IP address(es)

                                [01]: 169.254.20.237

                                [02]: fe80::c5d8:2574:f350:14ed

Thanks again for your assistance

0 Kudos
7- Thorium

Re: Lost all internet connectivity

fish8037,

 

Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Mini-Card, advanced.

 

Look for Antenna Diversity. Change it from Auto to Aux, then restart your computer.

 

What happens?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
fish8037
1 Copper

Re: Lost all internet connectivity

Rick,

Unfortunately my daughter was having to head back to school so I went ahead and backed up all her files and reinstalled Windows 7. Just booted back up from install and all is working so far. Next step I am going to install all the drivers and then transfer her files back. I do appreciate you and Telson efforts though and maybe I can return the favor someday. Thanks again

0 Kudos
7- Thorium

Re: Lost all internet connectivity

fish8037,

 

May I ask which process you used to reinstall the operating system?

 

Also still do the tweak with the Antenna Diversity.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos