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Lost all internet connectivity
My daughters Studio 17 laptop lost all internet connectivity. Wired and Wireless. I have been searching all kinds of threads but don't seem to find a solution to this issue. I have done two systems recoveries to earlier dates when we know it was working to no avail. I have 3 other computers on this network and none are experiencing any issues. I did just change from DSL to cable broadband, but the computer was fine until Monday night. Not sure what is going on. Does anyone know if a system recovery will undo Windows updates? The most recent updates took place on 1/4/2012, which is about the time the problem showed up. I am going to uninstall those updates, 2 Security Update for Windows, and see what happens. Stand by. No good. It didn't help. I see a lot of people who are having the same problem here recently so something must have changed. Any suggestions or assistance will be appreciated. Thanks
Windows 7
Dell Studio 17 Model PP33L
Microsoft Security Essentials
Windows Firewall
PudgyOne
9 Legend
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January 5th, 2012 02:00
fish8037,
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.
Rick
Telson A
904 Posts
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January 5th, 2012 15:00
fish8037,
My friend had the same issue, although the system was shutdown during the updates installation. Check your device manager, most prolly the network drivers are corrupted.
Start 'Command prompt' as administrator and then type 'sfc /scannow'
fish8037
4 Posts
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January 6th, 2012 15:00
I appreciate your assistance. If I cannot get it working this weekend I am going to do the utimate and clean out and clean load. I am not real comfortable about posting my info on the web as it gives out my IP address, Mac address and some other info. Can you tell me what you are looking for and I can reply. Thanks
Telson A
904 Posts
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January 7th, 2012 03:00
Fish,
The IP address which is recorded in 'System Information' is the internal IP address and is useless to a person who is sitting elsewhere in the world.
I can assure you that you can put the information removing the 'Product ID'....
fish8037
4 Posts
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January 7th, 2012 06:00
Telson A and Rick,
Here is the system info
Host Name: MICHAELA-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Michaela
Registered Organization:
Product ID:
Original Install Date: 12/20/2010, 8:45:59 PM
System Boot Time: 1/6/2012, 2:41:32 AM
System Manufacturer: Dell Inc.
System Model: Studio 1537
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 6 GenuineIntel ~2244 Mhz
BIOS Version: Dell Inc. A09, 5/27/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,037 MB
Available Physical Memory: 2,143 MB
Virtual Memory: Max Size: 6,072 MB
Virtual Memory: Available: 5,042 MB
Virtual Memory: In Use: 1,030 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MICHAELA-PC
Hotfix(s): 75 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2446710
[07]: KB2475792
[08]: KB2476490
[09]: KB2478662
[10]: KB2479628
[11]: KB2479943
[12]: KB2484033
[13]: KB2485376
[14]: KB2488113
[15]: KB2491683
[16]: KB2492386
[17]: KB2497640
[18]: KB2502285
[19]: KB2503658
[20]: KB2503665
[21]: KB2505438
[22]: KB2506212
[23]: KB2506223
[24]: KB2506928
[25]: KB2507618
[26]: KB2507938
[27]: KB2508272
[28]: KB2508429
[29]: KB2509553
[30]: KB2510531
[31]: KB2511250
[32]: KB2511455
[33]: KB2515325
[34]: KB2518869
[35]: KB2522422
[36]: KB2524375
[37]: KB2529073
[38]: KB2530548
[39]: KB2532531
[40]: KB2533552
[41]: KB2533623
[42]: KB2534366
[43]: KB2536275
[44]: KB2536276
[45]: KB2539635
[46]: KB2541014
[47]: KB2544893
[48]: KB2545698
[49]: KB2547666
[50]: KB2552343
[51]: KB2555917
[52]: KB2556532
[53]: KB2559049
[54]: KB2560656
[55]: KB2562937
[56]: KB2563227
[57]: KB2563894
[58]: KB2564958
[59]: KB2567053
[60]: KB2567680
[61]: KB2570791
[62]: KB2570947
[63]: KB2572077
[64]: KB2579686
[65]: KB2586448
[66]: KB2588516
[67]: KB2607712
[68]: KB2616676
[69]: KB2617657
[70]: KB2620704
[71]: KB2641690
[72]: KB958488
[73]: KB976902
[74]: KB976932
[75]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: Broadcom NetLink (TM) Gigabit Ethernet
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Dell Wireless 1397 WLAN Mini-Card
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
IP address(es)
[01]: 169.254.20.237
[02]: fe80::c5d8:2574:f350:14ed
Thanks again for your assistance
PudgyOne
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January 7th, 2012 09:00
fish8037,
Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Mini-Card, advanced.
Look for Antenna Diversity. Change it from Auto to Aux, then restart your computer.
What happens?
Rick
fish8037
4 Posts
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January 7th, 2012 10:00
Rick,
Unfortunately my daughter was having to head back to school so I went ahead and backed up all her files and reinstalled Windows 7. Just booted back up from install and all is working so far. Next step I am going to install all the drivers and then transfer her files back. I do appreciate you and Telson efforts though and maybe I can return the favor someday. Thanks again
PudgyOne
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January 7th, 2012 12:00
fish8037,
May I ask which process you used to reinstall the operating system?
Also still do the tweak with the Antenna Diversity.
Rick