Networking, Internet, & Bluetooth

Last reply by 12-06-2020 Solved
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MIssing my network controller driver after re-installed windows 7

Hi, I hope someone can find a solution to this problem, I have to re-installed windows 7 on my DELL Xps 17 due to a problem with Mcafee Software. Thinking that I would resolve one problem I end up with another one bigger than the first one, so know I am missing my network controller driver which I can not find any ware. That is the only drive that I need for my wireless to work, and I am going a bit mad here try to find a solution, Any help will be greatly appreciated.

Thanks

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4739

Hi, I have a similar problem. After a blue screen crash I reinstalled Windows 7 on my Vostro 3750 and cannot connect to the internet as several drivers are missing. I called the Dell helpline and, after the telephone line got cut a couple of times, finally got to speak to someone in IT who helped me locate 2 drivers I'd need, R294380 and YPYJF and then, before I could install them, the call cut again. I've been round in circles with this so many times, can anyone help? I seem to have installed the networikk driver OK (R294380 so that the adapter is working but I still have yellow triangles against all my driver files and can't connect to the internet even via cable. I'm not sure how to install the YPYJF (wifi driver) but have tried pointing everything to the parent folder via the device manager and nothing is picking it up. Any advice greatly appreciated, 2 days into this and I'm still not much further on and Dell's 902 phonelines (I'm in Spain) don't seem capable of holiding a call for more than a  few minutes.

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In Device manager what are the ? marks showing under other devices,Try enabling the Wifi using Fn F2 or Wireless switch and let us know the Status on Device manager. Double click on the Network Controller with ? or !  (Assume it shows under Other devices?) go to details tab -> Change the drop down to Hardware ID - Post the info given below in the box. We can find the driver based on the info.

Mark my answer as resolved if your issue is resolved

Best Regards,

VeejDeej

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Hi Veejdeej, thanks very much for the response. Fortunately I was able to get through to technical support again and get the drivers needed to get the wifi up and running again, however I still have several drivers missing (all listed under Other Devices with !):

PCI Simple Communications Controller

SM Bus Controller

Unknown Device - Hardware ID: ACPI\SMO88'00

Unknown Device - Hardware ID: USB\VID_138A&PID_0011&REV_0078

As the internet is now working fine, I'm not sure what, if any, impact the lack of these is having on PC performance - I'm still reloading software lost after I reinstalled Windows 7 Pro to try and get back to the funcionality I had before.

One thing that I have lost is the fingerprint recognition software. I managed to find a link to the driver, but when I tried to install it it said that other necessary files were missing, so I presume I need to do a complete reinstallation of the software. Do you know how where I can get this?

Thanks!

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Hi rampster,

SMBus: ftp.dell.com/.../R292605.exe

Unknown Device1: ftp.dell.com/.../R292744.exe

USB 3.0 Driver: ftp.dell.com/.../R299161.exe

Card Reader: ftp.dell.com/.../R294157.exe

Unknown Device2: ftp.dell.com/.../R292686.exe - Validity Sensor - Fingerprint

TouchPad drivers for Multitouch: ftp.dell.com/.../R301431.exe

Audio Drivers: ftp.dell.com/.../R297834.exe

QuickSet App: ftp.dell.com/.../R299707.exe

Additional drivers given for better functionality - All drivers above are for Vostro 3750 - Windows 7 64 bit.

Visit ftp.dell.com/.../vostro-3750.html for accessing other Win XP/Win 8 drivers for Vostro 3750

Mark my answer as resolved if your issue is resolved

Best Regards,

VeejDeej

Endorse me: http://goo.gl/C3567
Dell user
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Hi Veejdeej,

Thanks so much for providing the links to these drivers. I've installed them all on my Vostro 3750 (Windows Pro 64 bit) and all have worked, except:

Unknown Device2: ftp.dell.com/.../R292686.exe - Validity Sensor - Fingerprint

It is still staying it cannot find the drivers for this device, even after I've done the installation, and the fingerprint software still doesn't work. Any ideas on how I can resolve this greatly appreciated.

Many thanks,

Catherine

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4773

p.s. could it be that I need to download the fingerprint software again first before I install the driver? I don't know where I can obtain the software.

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4773

On my original order it is liseted as "Palmrest: Fingerprint Reader Biometric"

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4773

you should have got the resource cd or drivers and utilities disk from dell which would contain the drivers and application. Or you can download them from http://smartsource.dell.com.  or go to the last link in my previous post and download ST Microelectronics DE351DL Motion Sensor drivers. If you still see unknown driver then right click on it and choose update driver then choose download or search from internet and download.

Mark my answer as resolved if your issue is resolved

Best Regards,

VeejDeej

Endorse me: http://goo.gl/C3567
Dell user
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5222

The final link solved the driver problems, thanks! The fingerprint reader still isn't working though (I don't get the option to swipe instead of enter my password when I restart the PC). I didn't get a software disk so I can't reload the software from  it. I tried the smartsource link but when I click the button to register my computer nothing happens. I've now registered it through a dell account, but is there another link I can try to download the software?

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5210

I was having the same problem with my dell m5010. I installed all of the optional win 7 updates and when the laptop rebooted the network controller installed itself. Hope this works for you
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