Networking, Internet, & Bluetooth

Last reply by 12-06-2020 Solved
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MIssing my network controller driver after re-installed windows 7

Hi, I hope someone can find a solution to this problem, I have to re-installed windows 7 on my DELL Xps 17 due to a problem with Mcafee Software. Thinking that I would resolve one problem I end up with another one bigger than the first one, so know I am missing my network controller driver which I can not find any ware. That is the only drive that I need for my wireless to work, and I am going a bit mad here try to find a solution, Any help will be greatly appreciated.

Thanks

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Hi Nilesh,

Based on your model number there is a Touch version only. And based on your vendor ID details, I can see that its Atheros adapter. But your system would have been shipped with either Dell Wireless 1703 802.11b/g/n or Dell Wireless 1704 802.11b/g/n as per support site. Did you make any hardware or software changes?

Mark my answer as resolved if your issue is resolved

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VeejDeej

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Hi VeejDeej,

I did not make any hardware changes. The laptop was shipped with Win 8 and I downgraded it to WIn 7 OS.

These are the Laptop details :-

SKU    3421545001B1

Evalue Code   W560327IN9

Brand Name  Dell Inspiron

Series Name   New Inspiron 14

from the Specs , it looks like it has a Dell Wireless .. please help me with the link to the correct driver

Thanks

-Nilesh

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DW 1704: ftp.dell.com/.../Network_Driver_6J4VN_WN_WIFI6.20.55.51_A02.EXE

DW 1703: ftp.dell.com/.../Network_Driver_K21VK_WN_9.2.0.512_A02.EXE

Hope that helps.. Mark the answer as resolved if that worked for you.

Mark my answer as resolved if your issue is resolved

Best Regards,

VeejDeej

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Thanks for the prompt reply.

I tried both these drivers , but none of them worked.

any suggestions ?

Rg,

Nilesh

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Hi Nilesh,

Dell inspiron 3421 is shipped with following wireless cards:

  • 1703 WiFi + Bluetooth 4.0 Half Mini Card
  • 1704 WiFi + Bluetooth 4.0 Half Mini Card
  • Intel 2230 WiFi + Bluetooth 4.0 Half Mini Card

Reviewing the Hardware ID shared by you it appears that your system was shipped with Dell Wireless DW1704 card, so first try updating this driver and then try updating the Dell Wireless DW1703 drivers.

Hope this helps. Please reply if you have any questions.


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I AM HAVING A ETHERNET CONTROLLER PROBLEM IT IS SAYING IT CANNOT LOCATE THE ETHERNET CONTROLLER HARDWARE. i HAVE NO INTERNET CONNECTION AND IT IS DRIVING ME CRAZY. i HAVE A Dell Penium 4 operating system is windows xp if anyone can HELP i would greatly appreciate it.

Thank you in advanced!

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Hi sequoya22,

Please share the exact System Model. Also, share the screenshot of the Device Manager with the Network Adapters and Other Devices expanded. Here are the steps:

  • Press the key combination 'Windows Logo' key + 'R' key to open 'Run' dialog box.
  • Type in 'devmgmt.msc' and click 'OK'.
  • The 'Device Manager' windows will appear.
  • Click on the sign next to 'Network Adapters' and 'Other Devices' to expand it.

Share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

  • Open 'Device Manager'.
  • Select your device and right click on it.
  • Click 'Properties' from the drop down list.
  • Click 'Details' and then click 'Device description' button to select 'Hardware Ids'.
  • Share the 'Hardware Ids' mentioned under 'Value'.

Please reply with the information. I'll be happy to assist further.


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I have done a clean install of Win8 on a Inspiron 3721. When I try to install the Win8 64 bit wireless driver that is recommended from the downloads for the service tag for that machine, it fails at the point where it says to turn on Bluetooth with the switch. I have tried every driver I can find. NOTHING WORKS!

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Hi Sequoya22,

Suggest you to download the drivers from below mentioned link.

downloadcenter.intel.com/confirm.aspx

Open the link and choose 'I agree' radio button, This will download the driver. Copy this driver to a storage device like memory stick / external hard drive and then run and install it on the target PC. Hope that helps..

Mark my answer as resolved if your issue is resolved

Best Regards,

VeejDeej

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When I go to device manager it has a yellow question mark next to it when i go to ethernet controller properites  and details the Device Instance id says

PCI\VEN_8086&DEV_1039&SUBSYS_01421028&REV_81\4&3B1CAF2B

System model is 9TW6R21

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