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94833
Mobility radeon hd 5650 overheating
Hello
My video card ( ATI Mobility Radeon HD5650 ) has been overheating a lot, to the point the computer turns off automatically.
I had my laptop ( inspiron N5010 ) completely cleaned up (no dust inside), reinstalled windows, and tried latest (beta and non-beta) drivers from AMD. I also updated the bios, but the problem persists.
(Measured with HWmonitor and cpu-z, and gpu-z) Average temperature on idle is 70°C. It takes less than a minute to go from 70 to 110°C when opening any 3D game/application. CPU temperature remains relatively low, about 60°C.
The ONLY way I've managed to keep temperature low is to set the video card to maximize battery life (when plugged in) so it runs at 300mhz both gpu and memories instead of the standard 450 and 800 mhz respectively, which is very annoying because I can really make use of the video card if it's underclocked all the time.
Is there any solution for this ?
DELL-Saharsh K
1.5K Posts
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June 12th, 2013 21:00
Hi Arbosis,
Apologies for the inconvenience caused. Please run diagnostics on the system to confirm hardware functionality. Here are the steps:
Also, it appears to be an hardware issue and you may consider replacing the motherboard, heat sink and fan assembly. The video card is embedded on this system so you will need to replace the motherboard. If the system is under warranty, please share the system's Service Tag and Owner's Name with me via private message (click my username and then click Start Conversation). If not, then you may contact Dell's Out of Warranty Repair's team at 1-800-288-4410 (Applicable for US customers) for assistance.
If you are in a different region, go to http://dell.to/18NmI2D select the country/region from the top, scroll down and click on 'Contact Dell Sales' to get the contact information.
Please reply if you have any questions.
Arbosis
12 Posts
0
June 12th, 2013 13:00
I'm sorry, I posted in a wrong section, can this thread be moved please ?
Arbosis
12 Posts
0
June 17th, 2013 18:00
No errors found in diagnostic.
Warranty is over, I was expecting to find another way to solve this problem as the official dell's technical service nearby is awfully bad and I've had nothing else than bad experiences with them.
Thanks anyway :(
DELL-Saharsh K
1.5K Posts
0
June 18th, 2013 05:00
Hi Arbosis,
Please allow me to apologize for any frustration or inconvenience you may have been caused while trying to resolve your concerns. If you are ready for the paid service, please share the system's Service Tag and Owner's Name with me via private message(click my username and then click Start Conversation). I'll be happy to assist further.
Please reply if you have any questions.
Sokratis Betsis
2 Posts
0
October 13th, 2013 08:00
This is happening because there is a big gap between the gpu and the heat sink. Dell solution was to put a large amount of thermal paste with no real effect. What you can do is putting a copper shim(google it) between the gpu and the heat sink, one piece with dimensions about 15mmx15mmx0.3mm will be perfect, and of course a layer of thermal paste between the gpu and the copper shim and between the copper shim and the heat sink. In my case gpu went from 110 celcius to 80-85 celcius.