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TechACE
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No Network Card Lights - Network Card Not Listed in Device Manager

New refurbished computer arrived - Inspiron 24 5459 AIO. 

Wireless works fine.

Wired Ethernet connectivity does not work (and we need this for speed)

  • no hard wired network connectivity
  • NO lights on NIC
  • NIC does not show up in Device Manager
  • downloaded RealTek Family Network Controller driver; no better results
  • had Device Manger search for new hardware; no better results
  • no network adapter listed under Change Adapter Settings

Suggestions for other troubleshooting or consider this to be a damaged NIC and return?  We just received this computer a few days ago.  We purchased two and the other works perfect.

Thanks.

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Moderator
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RE: No Network Card Lights - Network Card Not Listed in Device Manager

TechACE,

You can click the link below for information to resolve the network issues. If you still cannot get the network card issue resolved you may need to replace the card and or motherboard.

Dell Networking and Wireless Support Center

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