Highlighted
LewisSL
Bronze

No internet access Dell Inspiron 1545

 

 

I have 2 Dell Inspiron 1545 laptops.. One of them has no access to the internet via wireless and via ethernet! I've removed Dell utility etc and nothing is still working.

I have tried updating drivers but to no avail. Any ideas or solutions?

 

 

Lewis

0 Kudos
8 Replies
Moderator
Moderator

Re: No internet access Dell Inspiron 1545

Lewis,

 

What do you see in the device amanger?

 

What do you see if you run an ipconfig /all log?

 

What type of security and channel are you using in your wireless router?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
LewisSL
Bronze

Re: No internet access Dell Inspiron 1545

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Jamie-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 70-F1-A1-D8-4C-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 70-F1-A1-D8-4C-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::81a:ca3c:a6d4:a8e1%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.79(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 01 May 2011 00:33:29
   Lease Expires . . . . . . . . . . : 02 May 2011 00:33:30
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 493941153
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-DA-DA-BD-F0-4D-A2-7C-81-E2

   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
 Controller
   Physical Address. . . . . . . . . : F0-4D-A2-7C-81-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8EE3BC71-9CE5-4DEE-80DB-A4CB2AA63596}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.lan:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

 

It shouldn't matter about my router... I have this laptop which works on both wireless networks cabled and wireless, but the other one doesn't. I've even tried using just IPv4 which doesn't work!

0 Kudos
Moderator
Moderator

Re: No internet access Dell Inspiron 1545

Lewis,

 

I have TCP/IPv4 and TCP/IPv6 set for DHCP enabled.

Did you try ipconfig/ release

 

ipconfig/ flush dns

 

Then restart your computer?

 

Put the computer next to the router. Try to connect. What happens?

 

Go to device manager, network, 1397 adapter, advanced. Look for Antenna Diversity. Some have this and some don't If you have this try changing it from Auto to Aux.

 

Restart your computer.

 

Try running WinSock XP Fix

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
LewisSL
Bronze

Re: No internet access Dell Inspiron 1545

Mine is set up exactly the same. as your image. Although it just doesn't work.

 

I've tried releasign and renewing, and flush dna.. nothing works. Antenna Diversity is set to Aux altready. The problem is it wont connect wired or wireless so no matter it's position it still doesn't work. It can read that there is a wireless connection. But on 2 different routers it doesn't work. I've another laptop which works fine. The two laptop's network settings are exactly the same. Will that WinSock XP Fix work with Windows 7?

 

Lewis

0 Kudos
Moderator
Moderator

Re: No internet access Dell Inspiron 1545

Lewis,

 

WinsockXPFix, if you download, then click the fix button works on Windows 7 but you get an error message at the end. You do have to restart your computer, when it done running. Here is the manual method.

 

Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows... This should also work for Windows 7.

 

Place the computer near the router and see if it connects. If it does, sometimes the antenna wires come off the wireless adapter. See anything strange in the device manager?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
LewisSL
Bronze

Re: No internet access Dell Inspiron 1545

 

 

Rick,

 

I tried the Winsock fix and it hasn't worked. There's nothing strange in the device manager.. I've compared my current laptop to the one that doesn't work.

 

I'd be rather sceptical about it being a lose antenna wire as it can pick up the wireless signal, it just doesn't connect. I can't even connect to the router with that laptop.

 

Although the laptop did have the WIn7 Anti-Virus virus but it has since been cleaned... Anything it might have corrupted or removed??

 

Lewis

0 Kudos
LewisSL
Bronze

Re: No internet access Dell Inspiron 1545

 

 

I also noticed that in the device manager the laptop that doesn't work is missing a few things from the non PnP drivers sections... click view > show hidden items

 

I can't seem to find 'Windows Socket 2.0 Non-IFS Service Provider Support Environment' and 'IP traffic filter driver'

 

Although it does have BCM42RLY... which my laptop which can connect to the internet does not have!

 

Lewis

0 Kudos
Moderator
Moderator

Re: No internet access Dell Inspiron 1545

Lewis,

 

Not sure if you can do this.

 

Start, all programs, accessories, right click on cammand prompt, right click run as administrator. Type

 

sfc /scannow          (space between the c and /)

 

Usually you put the operating system disk before running this to look for missing or corrupt Windows files and they usually get replaced.

 

Try to conect at a WiFi Hotspot.  See if you can connect there. I have seen people use Mac Address filtering and forgot about that.

 

Is your wireles router using these Recommended Wireless Router Settings, I use channel 11.

 

Have seen a few computers that the wireless adapter antenna came off. If you have the computer next to the router and can connect, that could be a possibility.

 

F2, Fn and F2 and some have a switch on the side, to turn on the wireless adapter.

 

 

Rick 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos