jrbrownie
2 Bronze

No internet connection to laptop, signal and connection status shows its fine

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I have a hard wired desk top and a laptop that has an internet connection via router.  Last few days the laptop has not connected to the internet, status shows there is a connection with excellent strength.

Desktop works fine, smartphone- wifi works fine with fast/normal browsing speed. Connected the laptop to the modem to see if the internet would connect, and it still did not.

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Dell - Harish M
4 Beryllium

Re: No internet connection to laptop, signal and connection status shows its fine

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Hi jrbrownie,

Did you make any recent changes to the laptop? Please perform a power cycle and check if it resolves the issue. Please follow the steps below.

Restart the Router & Internet Modem

1. Shut down the computer.

2. Switch off the modem followed by the router and also unplug their power cables.

3. Wait for 30 seconds.

4. Plug the power cords back into the modem and the router but don’t switch them on yet.

5. First turn on your modem and wait for it to initialize (let the lights become stable).

6. Then switch on the router and let the blinking lights stabilize.

7. Now turn on your computer.

Please note that for power cycling, it’s important that you switch on the devices only in the specified order.

Also try disabling your antivirus/firewall and check if it makes a difference.

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3 Replies
Dell - Harish M
4 Beryllium

Re: No internet connection to laptop, signal and connection status shows its fine

Jump to solution

Hi jrbrownie,

Did you make any recent changes to the laptop? Please perform a power cycle and check if it resolves the issue. Please follow the steps below.

Restart the Router & Internet Modem

1. Shut down the computer.

2. Switch off the modem followed by the router and also unplug their power cables.

3. Wait for 30 seconds.

4. Plug the power cords back into the modem and the router but don’t switch them on yet.

5. First turn on your modem and wait for it to initialize (let the lights become stable).

6. Then switch on the router and let the blinking lights stabilize.

7. Now turn on your computer.

Please note that for power cycling, it’s important that you switch on the devices only in the specified order.

Also try disabling your antivirus/firewall and check if it makes a difference.

View solution in original post

jrbrownie
2 Bronze

Re: No internet connection to laptop, signal and connection status shows its fine

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Thank you. I followed the steps including disabling the firewall and it seems to be working fine now.  I assume that I need to turn my firewall back on correct?  

Also another off topic issue: The wireless mouse and the touch pad mouse get stuck and do not move again until the computer is shut all the way down and restarted. Any ideas as to this issue and how I can fix it?

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Dell - Harish M
4 Beryllium

Re: No internet connection to laptop, signal and connection status shows its fine

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Hi jrbrownie,

I am glad that the internet issue is resolved. Yes, you will have to turn the firewall back on.

Connect an external mouse and check if the system freezes. Uninstall the wireless mouse from the device manager and restart the system.

Also install the latest chipset driver from the Sell support site.

http://dell.to/QjjZDA

(Key in Service tag and the appropriate operating system to download the drivers)

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