nikki3567
1 Copper

Printer 942 problems

1.My printer keep saying to "clear paper jam" I have done everything but take it apart and there's no paper jam. How do I fix this.

2.I got new ink and the printer is still saying that the ink is low and it's not low.How do I fix this.

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3 Replies
PudgyOne
6 Indium

Re: Printer 942 problems

nikki3567,

 

But did you disconnect the printer and turn it upside down and shake it for 30 seconds? Did you try using a vacuum  cleaner?

 

Is the ink level ok on the printer but not on your computer, or do they match?

 

As for the ink, Are these Dell Series 5 ink cartridges?

 

Where are you getting the low ink message, on the printer, on the computer and/or both?

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.



Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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nikki3567
1 Copper

Re: Printer 942 problems

Yes I did disconnect the printer and I turned it upside down shaking it for 30 seconds and I still have the paper jam message.

The ink levels are low on the printer as well as the PC.

No they are not Dell Series. They are from Cartridge World.

I'm also getting a file needed message "File "dbucnv4.dll" on Dell is needed".

I also can't get the print options up anymore.You no where you can go to scan something to word,excel,paint or to do pictures?

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PudgyOne
6 Indium

Re: Printer 942 problems

nikki3567,

 

Using non-Dell Series 5 cartridges can be a big part of your problem. The paper jam message should have cleared when you unplugged the printer from the wall and removed the power brick for 60 seconds.

 

Please try re-installing the printer this way and then tell us what happens.

 

Please make sure your computer has all the Windows Updates, especially .net framework, which is needed to run many applications. Also make sure you have the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer. (You may have to right click on the patch, left click run as administrator)

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect the printer(powered on)

 

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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