Problem with Dell Wireless 1390 WLAN Mini-Card

Andrew,

Hit the Windows Key and the R keys at the same time. Type

or an ipconfig /all log and maybe it will reveal something.

Did you recently install/reinstal the operating system?

Rick

I have just aquired inspiron 5050 and although it says internet connection is there I cannot go further than that - any help out there?

For whatever reason I was unable to do the systeminfo.txt thing (it said that "WIndows cannot find systeminfo.txt), but I posted the ipconfig information below.

I didn't reinstall my operating system. The problem started after I had to manually shut down my computer (by holding down the power key), because my screen went black as if it were about to shut down, but because it was taking awhile I decided to manually shut it down. When I restarted it, then I believe the problem started.

Here's the info:

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Andrew>ipconfig/all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Andrew-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : hsd1.pa.comcast.net.

  Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle

r

  Physical Address. . . . . . . . . : 00-1D-09-A9-A7-32

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 02-00-54-55-4E-01

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : isatap.hsd1.pa.comcast.net.

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : 6TO4 Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

C:\Users\Andrew>

Hi. What OS are you using? If Windows, what does the Wireless Icon at Network adapater say? Is it  Not connected or Disabled?

_________________

Always a geek. http://imagicon.info/cat/12-4/emotion-2.gif

Andrew,

Power down the isp modem/router and your wireless router(if any). Wait 30 seconds, then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any). Then read below.

Code 10 is a drivers missing error. Did you try system restore and go back to a day or two before this happened?

Places to look to see if your Connection is enabled

Start, networking and sharing center. Click on your connection, click on properties. Have your settings match mine.

If the drivers did not install, then try using THIS DRIVER. Not sure if you need to reinstall Dell Quickset. Make sure to turn the wireless adapter on, so it installs.

After the drivers is installed, then...

Start, control panel, Device manager, network, dopuble click on Dell Wireless 1390 WLAN Mini-Card, advanced. Look for antenna diversity. Change it from auto to aux.

Restart your computer and try to connect.

Rick

Thanks for your suggestions, unfortunately the driver you suggested didn't work. I realized that I had actually already tried that driver.

Yesterday I came home from school and restarted my computer and all of a sudden I was able to connect to the internet. And I was able to stay connected up until now. I just tried your suggestions except for doing system restore. I'm not entirely sure how to work that, I'll try to give it a shot.

I wasn't able to match up my settings with yours (the ones in the picture) because I'm not connected to anything. My computer can't detect my internet.

Any other possible suggestions or should I just try system restore? Or maybe I'm doing something wrong?

AMiller_01,

Restart your computer and see if you can connect, again. If yes, then...

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Start, control panel, networking and sharing center, change adapter settings. Rioght click on the words on the wireless connections, then left click on properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Make sure they match the settings above.

Rick

AMiller_01,

The #2 is just showing it got installed a second time.

Maybe allowing Windows to manage your connection will help.

How can I disable wireless configuration services and enable the Windows XP Wireless Zero Configuration services

How to start Wireless Zero Configuration using Vista/Windows 7

Code 31

Recommended resolution

Update the driver

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Rick

Just to clarify, I was able to do your instructions above because I haven't been able to reconnect yet

I attempted the second article, where I'm supposed to change the Wired AutoConfig to automatic, but I'm still not able to connect.

I also tried your Recommended solution, but it says that its already up to date.

I checked the first article but I couldn't find the Intel things they were asking for, I'm guessing that's because its for XP

AMiller_01,

You could make a system restore point. Then go to device manager, network, right click on the 1390 adapter, uninstall. Include the drivers, then restart the computer. If the drivers are on the computer, when you restart, the new hardware wizard will find the adpater and install the drivers. Try to connect.

Different approach.

Do you have any files and folders on this system you need to make copies of? If yes, do so now.

Since we don't know what the person before you installed/reinstalled, then maybe the recovery partition is still intact.

Restoring Your Computer´s Software to the Factory Settings

If not, then How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

Hopefully you have the disks or the person did a  Dell - Ownership Transfers

Rick

So, similarly, I had the connection going for about a week and then I lost the connection again recently.  

I attempted your first suggestion several times. I just tried it again and the WLAN card doesn't reinstall itself after I do it. Instead, Broadcom 802.11g Network Adapter #8 appears.

I'll attempt your second suggestion if that's the only real hope, but I was wondering if there were any other ideas that might work?

Or even would you know how I could get a dell technician to maybe come out to help me?

AMiller_01,

If your system is under warranty, then Contact Dell Technical Support

Rick

Ok, thanks.

I did find something though. When I was doing a diagnostic test, with the Driver Installation disk (you insert the disk, restart the computer, then hit F12, then run diagnostics), one of the tests resulted in an error and it said:

Error Code  0600:5126

Msg: Hardware Detect Error- Inverter cable not detected

So I'm wondering if that might be related to the problem that I'm having?