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Studio XPS 7100 suddenly drops online games
Folks,
Need some help here with internet connection. It was fine, online games like ARMA2 and Everquest2 worked w/o fail (for hours and hours).
My son went to get on one day and the ARMA game would let him sign in, then drop him. I told him it was the game as it is a bastardized program from several programmers and i just assumed it was a software issue. Then I decide to get on Everquest2 and it does the same thing to me, you log in, you get started and 1 min later in drops you. Both his game and mine give you a "server not found" error even when you were just online and playing. Everquest even starts looking for "log in servers" 1-6 and fails on all. I can log off and get right in again, but only for 1 to 2 min. then dropped.
My other internet connections work fine. Sony PS3, no problems....my wifes Dell laptop, no problems, my other Dell (while playing ARMA2 and Everquest2) no problem.
Can you help point me to what 'broke' or what setting is outta whack? Is it a packet issue?
| Product |
Studio XPS 7100 |
|
| BIOS Version String |
A06 |
|
| Service Tag |
Service tag removed per privacy policy> | |
| Express Service Code |
Express Service Code removed per privacy policy> |
|
| Operating System |
| Name |
Microsoft Windows 7 Home Premium Edition (64-bit) |
|
| Service Pack |
Service Pack 1 |
|
| Build Number |
7601 |
|
| DirectX Version |
11 |
| AMD Phenom(tm) II X6 1090T Processor (CPU:0) |
| Name |
AMD Phenom(tm) II X6 1090T Processor |
|
| Cores |
6 |
|
| Threads |
6 |
| System Memory |
| Total Physical Memory |
8.00 GB |
|
| Maximum Supported Memory |
16.00 GB |
| Hard Drive - ST315003 41AS SATA Disk Device |
| Model Number |
ST31500341AS |
|
| Firmware Revision |
CC4G |
| Optical Drive - PLDS DVDRWBD DH-12E3S SATA CdRom Device |
| Operating System |
| Name |
Microsoft Windows 7 Home Premium Edition (64-bit) |
||||
| Service Pack |
Service Pack 1 |
||||
| Build Number |
7601 |
||||
| DirectX Version |
11 |
||||
| Windows Directory |
c:\windows |
||||
| System Directory |
c:\windows\system32 |
||||
| Windows Experience Index |
|||||
| Base Score |
5.0 |
||||
| Processor Subscore |
7.5 |
||||
| Memory (RAM) Subscore |
7.5 |
||||
| Graphics (Aero) Subscore |
5.0 |
||||
| Gaming Graphics Subscore |
6.2 |
||||
| Primary Disk Subscore |
7.5 |
||||
| Assessment State |
Valid Scores |
||||
| Assessment Date |
12/25/2011 1:06:37 PM |
||||
| Windows Update |
| Automatic Updates |
Automatic download and install |
|
| Last checked |
2012-07-19 13:23:19 |
| Security |
| Windows Update |
| Automatic Updates |
Automatic download and install |
|
| Last checked |
2012-07-19 13:23:19 |
| Firewall - McAfee Firewall |
| Product Name |
McAfee Firewall |
|
| Program Enabled |
Yes |
| Virus Scanner - McAfee Anti-Virus and Anti-Spyware |
| Product Name |
McAfee Anti-Virus and Anti-Spyware |
|
| Program Up To Date |
Yes |
|
| On Access Scanning Enabled |
Yes |
| Motherboard |
| System Board |
| Manufacturer |
Dell Inc. |
|
| Product |
0GK1K2 |
|
| Chipset |
AMD RS780/RS880 |
|
| Southbridge |
AMD SB700/SB710/SB750 |
| BIOS |
| Vendor |
Dell Inc. |
|
| Release Date |
09/10/2010 |
|
| BIOS Version String |
A06 |
|
| ROM Size |
1.00 MB |
| SMBIOS |
| Version |
2.6 |
| Processors |
| AMD Phenom(tm) II X6 1090T Processor (CPU:0) |
| Name |
AMD Phenom(tm) II X6 1090T Processor |
|||||
| Cores |
6 |
|||||
| Threads |
6 |
|||||
| Signature |
100FA0h |
|||||
| Family |
10h |
|||||
| Model |
Ah |
|||||
| Revision |
PH-E0 |
|||||
| Temperature |
39.000 C |
|||||
| Performance |
||||||
| Max Turbo Core Speed |
3.59 GHz |
|||||
| Current Speed |
3.19 GHz |
|||||
| Multiplier |
x 16.0 (4 - 16) |
|||||
| Max Turbo Core Ratio |
x 18 |
|||||
| Bus Speed |
199.51 MHz |
|||||
| Features |
MMX(+), 3DNow!(+), PSE36, x86-64, SSE, SSE2, SSE3, SSE4A, NX, SVM |
|||||
| Cache Summary |
||||||
| L1 Instruction Cache |
6 x 64.00 kB |
|||||
| L1 Data Cache |
6 x 64.00 kB |
|||||
| L2 Cache |
6 x 512.00 kB |
|||||
| L3 Cache |
6.00 MB |
|||||
| Core : 0 |
| Threads |
1 |
| Core : 1 |
| Threads |
1 |
| Core : 2 |
| Threads |
1 |
| Core : 3 |
| Threads |
1 |
| Core : 4 |
| Threads |
1 |
| Core : 5 |
| Threads |
1 |
| L1 Data Cache |
| Quantity |
6 |
|
| Level |
L1 |
|
| Type |
Data |
|
| Size |
64.00 kB |
|
| Associativity |
2-Way Set-Associative |
|
| Line Size |
64 bytes |
| L1 Instruction Cache |
| Quantity |
6 |
|
| Level |
L1 |
|
| Type |
Instruction |
|
| Size |
64.00 kB |
|
| Associativity |
2-Way Set-Associative |
|
| Line Size |
64 bytes |
| L2 Cache |
| Quantity |
6 |
|
| Level |
L2 |
|
| Type |
Unified |
|
| Size |
512.00 kB |
|
| Associativity |
16-Way Set-Associative |
|
| Line Size |
64 bytes |
| L3 Cache |
| Quantity |
1 |
|
| Level |
L3 |
|
| Type |
Unified |
|
| Size |
6.00 MB |
|
| Associativity |
48-Way Set-Associative |
|
| Line Size |
64 bytes |
| Memory |
| System Memory |
| Total Physical Memory |
8.00 GB |
|
| Maximum Supported Memory |
16.00 GB |
| Page Files |
| Total Size |
8.00 GB |
|
| Recommended Total Size |
4.00 GB |
| Page File c:\pagefile.sys |
| Location |
c:\pagefile.sys |
|
| Size |
8.00 GB |
| Communications |
| Network Card - Broadcom NetLink (TM) Gigabit Ethernet |
| MAC Address |
78:2b:cb:aa:ae:57 |
|
| Adapter Connected |
Yes |
|
| Current Speed |
1.00 Gbps |
|
| IP Address |
10.0.1.8 |
|
| IP Mask |
255.255.255.0 |
|
| Gateway IP Address |
10.0.1.1 |
|
| DHCP Server |
10.0.1.1 |
|
| Adapter DHCP Enabled |
Yes |
|
| Driver Provider |
Broadcom |
|
| Driver Version |
12.4.0.3, 10-16-2009 |
| Hard Drives |
| ST315003 41AS SATA Disk Device |
| Model Number |
ST31500341AS |
|
| Firmware Revision |
CC4G |
|
| Total Capacity |
1.36 TB |
| OS - C: |
| Drive Letter |
C |
|
| Volume Name |
OS |
|
| Volume Serial Number |
7833-F217 |
|
| File System |
NTFS |
|
| Volume Capacity |
1.35 TB |
|
| Volume Free Space |
1.24 TB |
|
| Volume Used Space |
117.00 GB |
| Optical Drives |
| PLDS DVDRWBD DH-12E3S SATA CdRom Device |
| Model Number |
PLDS DVDRWBD DH-12E3S |
|
| Drive Serial Number |
CN0K6NMN7363916850UTA00 |
|
| Firmware Revision |
MD11 |
|
| Drive Letter |
D |
|
| Readable Media |
CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, BD-ROM, BD-R, BD-RE |
|
| Writable Media |
CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED |
|
| Write Strategy |
TAO, SAO, RAW, RAW-MS |
| Multimedia |
| Video Card - AMD Radeon HD 6450 |
| Video Card Chip Type |
ATI display adapter (0x6779) |
|
| Video Card Memory |
1.00 GB |
|
| Driver Provider |
ATI Technologies Inc. |
|
| Driver Version |
8.850.0.0, 4-19-2011 |
|
| Fan Speed |
39% |
| GPU : 0 |
| Temperature |
50 C |
| Display - DELL E207WFP (Dell E207WFP) |
| Mode |
1680 x 1050 (32-bit) (60 Hz) |
|
| Preferred Mode |
1680 x 1050 (59 Hz) |
|
| Manufacturer |
Dell Computer Corp. |
|
| Serial Number |
6418069P6RHL |
|
| Manufacture Date |
Week 39, Year 2006 |
|
| Signal Type |
Analog |
| Sound Card - Realtek High Definition Audio |
| Driver Provider |
Realtek Semiconductor Corp. |
|
| Driver Version |
6.0.1.5983, 11-17-2009 |
| Sound Card - AMD High Definition Audio Device |
| Driver Provider |
Advanced Micro Devices |
||
| Driver Version |
7.12.0.7700, 11-17-2010 |
||
| USB Devices |
|||
| Mass Storage Device |
| Manufacturer |
Generic |
|
| Serial Number |
18E391066476 |
|
| Device Version |
1.0.0 |
|
| USB Version |
2.0.0 |
|
| USB Device Speed |
High-speed USB 2.0 compliant |
|
| Driver |
c:\windows\system32\drivers\usbstor.sys |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.1.7601.17577, 6-21-2006 |
| USB Receiver |
| Manufacturer |
Logitech |
|
| Device Version |
52.1.0 |
|
| USB Version |
1.1.0 |
|
| USB Device Speed |
Low-speed USB 1.1 compliant |
|
| Driver |
c:\windows\system32\drivers\hidusb.sys |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.1.7601.17514, 6-21-2006 |
DELL-Rajath N
1.8K Posts
0
August 16th, 2012 10:00
Hi JDAM_boooom,
Thank you for providing detailed information about the issues you are facing with the online games, this could occur due to a corrupt driver.
As per the information provided, the network card has an older version of the driver installed. I recommend you to download and install the latest drivers by visiting the following link and click on “Download File”:
http://dell.to/Npzzw6
Please follow the installation instructions provided by clicking “Installation Instructions” on the download page.
I hope this helps to resolve the connectivity issue. Reply to this message if you need further assistance.
JDAM_boooom
2 Posts
0
August 21st, 2012 17:00
Dell Team / Rajath,
Thank you for the update. I tried it out and loaded it up. It did NOT work. Same problem exists even with new drivers.
Is there anything else I can try? I am so frustrated by this. It worked fine one day, then it doesn't ( but only for this PC)
DELL-Rajath N
1.8K Posts
0
August 22nd, 2012 10:00
Hi JDAM_boooom,
Thank you for replying and I’m sorry to hear that the issue still persists.
I recommend that you to run an optimization on Windows 7 and perform a Diagnostics on the Network card to check if it is working fine. For information on how to optimize Windows 7, please visit the link provided below:
http://bit.ly/cfVDZ2
To run Diagnostics, please follow the steps provided below:
1.Turn on or restart the computer.
2.When the Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows Desktop, and then shut down the computer and try again.
3.When the boot device list appears, highlight “Boot to Utility Partition” and press .
4.When the Dell Diagnostics main menu appears, click on “Custom Test”.
5.On the “Custom Test” page, click on the + sign next to “Network Interface” and select the card displayed.
6.Click on “Run Tests” button. The test results would be displayed on the right hand side.
Please reply to this message with the result so we can help you further.