Javier Ochoa
1 Copper

Travel Mouse Dell doesn't work

My travel mouse has batteries and the red laser seems to work fine. However, when I press the blue button to make the mouse discoverable, the blue light doesn't blink.

Any clue of what might have happened?

0 Kudos
3 Replies

Re: Travel Mouse Dell doesn't work

Hi Javier Ochoa,

Press and hold the button for few seconds to make the mouse discoverable. In case the mouse is not discoverable; it could be a hardware failure with the mouse.

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here
0 Kudos
Javier Ochoa
1 Copper

Re: Travel Mouse Dell doesn't work

Hi Harish,

I press and hold the button but nothing happens. Hence, it may be a hardware failure.

Is it likely for a general hardware technician to fix the mouse?

0 Kudos

Re: Travel Mouse Dell doesn't work

Hi Javier Ochoa,

Did you purchase the mouse along with the system? If yes check the system warranty from the below link and provide the system tag through a private message.

http://dell.to/11Y5A6E

To send the system service tag through a private message, click on my Forum username and then click Start conversation.

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here
0 Kudos