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Trouble with my wifi card

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Hello, i been having troubles with mi wifi conection, i have a dell xps. Worked fine until 15 days ago, the conection suddenly gets slow or dead. Although if conect the computer to the router through the cable works perfect again.

Sorry for my english, im not american,

hope somebody could help me with this, thanks in advance!

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Re: Trouble with my wifi card

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Hi florecitaro,

If the system is more than 30 feet away from  the router, it could be the distance and interference issue.

Check if you could connect to any other available network.

Update the latest wireless drivers available at the Dell support site. To know what type of wireless card is installed, click Start and type Device Manager.

In Device manager, expand Network adapters. Note the wireless card model. 

On the Dell support site, enter the service tag and select the operating system to narrow down the search for the correct drivers. Download and install the wireless drivers based on the wireless card model.

If the issue persists after the wireless drivers are updated, run custom scan on the wireless card using PC check up in Dell support center.

Do reply with the results.

Thanks and Regards
Satya P
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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Re: Trouble with my wifi card

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Try reading...

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

If the article does not help solve the problem, Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

Also include the virus program and firewall you're using.





What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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Re: Trouble with my wifi card

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Thank you Satya P,

I updated the drives for the wireless card, so far is working good,

Thanks again


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